Who benefits the most from your airline affinity card? (That’s not a trick question)
Hey buddy, wanna sign up for a credit card?
AMERICAN AIRLINES
Nothing says “I’m sorry” like airline miles
Renata Fidman’s outbound flight is delayed because of mechanical problems, so is her return flight. The compensation? A form letter and a few frequent flier miles. Is it enough?
Kicked off a flight because of a dogfight
Mention the word “pets” and “planes” and it’s enough to start a dogfight.
Would a US Airways-American Airlines merger be good for travelers?
If it happens, the expected union of US Airways and American Airlines could be one of the last big legacy airline mergers. Maybe even the last one.
American Airlines left my luggage in the rain but won’t cover damage
Alexandra Wensley’s chances of getting American Airlines to cover her laundry bill were better than average.
Hey American Airlines, where’s my ticket refund?
American Airlines promises Tracy Wilkinson a bereavement discount in the form of a refund after her grandfather dies. But now it isn’t even responding to her inquiries. Why the radio silence?
Canceled, confused, contaminated — and then ripped off
Kristen Hoyle just had one of those flights that give the airline industry an awful reputation.
I have a seat but I don’t have a seat assignment
If you have a seat on a plane, shouldn’t you also have a seat assignment?
I paid for tickets on the wrong airline
Laurie Spear’s travel agent tells her she’s booked on American Airlines. But it turns out she’s on British Airways and that leads to all kinds of problems. Who’s responsible, and how does she fix it?
American Airlines charges sailor a fee for flight change
“I’m hoping you can help my son with a situation,” Brad Lessem wrote to me a few days ago.