David Walters’ wife passes away before they can fly from Dallas to Midland, Texas. But when he asks his online travel agency for a refund, it refuses, saying the airline will only offer a credit. But dead passengers can’t use a flight credit — or can they?
Here’s a type of case that crosses my desk often, and to which I almost always say “no.” But should I?
John Frow pays for his airline tickets with $601 in credit. But then he has a bike accident and cancels his trip. When he makes an insurance claim, Access America turns him down, believing he didn’t suffer any financial loss. Now what?
When Rose Satz showed up at the luggage carousel in Baltimore after a recent American Airlines flight from Dallas, she found her almost-new American Tourister bag in bad shape.
Cabin lights abruptly flashed on. But that didn’t wake me up. It was the captain’s announcement that jarred me to alertness.
What does your airline owe you when your flight is delayed?
Codesharing, or allowing multiple airlines to sell tickets on the same flight as if it were their own, can lead to a lot of confusion. And it’s more than just a matter of, “What flight am I on?”
Josh Banta and his wife cashed in some of their hard-earned American Airlines miles to fly from New York to Miami for a funeral. But the tickets weren’t free; they paid $125 for the privilege of using their miles within 21 days. That’s a fee someone has yet to explain to me.
It seems like just yesterday that American Airlines scrapped its More Room Throughout Coach program, which made flying in the back of the plane a more civil experience by adding a few extra inches of legroom. But that program was announced a decade ago and killed five years later.
So you think that after criticizing the tarmac troopers recently, I’ll lay off my monthly series on the tarmac delay hall of shame.
