Holiday Inn surprise charge: a $59 bill for a lamp I didn’t damage!
Millie Crawford didn’t think much about the lamp in her Holiday Inn Express room. Not until a $59 charge appeared on her credit card days after she checked out.
Advocacy
These tales are from our consumer advocacy files. If you’re a consumer with a problem with a company, you can contact us for help as well.
Pilfered luggage problem: Why won’t Iberia help me?
When items vanish from your luggage, can you trust your airline to make it right?
Are airline refunds automatic now? For this canceled American Airlines flight, they weren’t
All Rhonda Bryant wanted was a refund for her airline ticket. She’d booked three tickets with American Airlines for a trip from Portland, Maine, to San Francisco. But when American canceled her connecting flight from Charlotte to San Francisco after hours of delays, her plans fell apart.
An outlet burned out in my Vrbo — why are they charging me an extra $1,000?
Picture this: Something goes terribly wrong with your vacation rental, and instead of fixing the problem, the owner slaps you with a $1,000 bill. And when you complain to the rental platform, it tells you that you’re out of luck and then charges your credit card
Hey StubHub, these Taylor Swift tickets are for the wrong date!
Adrienne Gil paid StubHub $4,799 for tickets to a Taylor Swift concert. StubHub delivered the tickets — for the wrong date.Now Gil wants StubHub to cover the $6,784 she had to pay to get into the show.
My Getaroom reservation became nonrefundable — but I want my $3,228 back!
William Farrer thought he’d booked two rooms at the Hyatt Regency in New Orleans directly through the hotel’s website. Minutes later, he discovered he’d actually paid $3,228 to a third-party booking site — and the reservation was suddenly “nonrefundable.”
They found toxic mold in their Vrbo rental — can they get $19,500 back?
Cindy Bonde expected a peaceful getaway in the Vrbo rental she’d booked in Park Rapids, Minn. Instead, she and her family stepped into a conflict that featured rampant mold, an uncooperative host and a tone-deaf booking platform — and left them fighting for a $19,500 refund.
I paid for unlimited airport parking. Then the company changed its rules.
Victoria Broer has parked her family van at USAirport Parking near Denver International Airport for a decade. The company held her keys for her in its office, and she felt safe — so safe that she paid $1,825 every year for unlimited parking privileges.
StubHub charged me $747 in fees after Adele postponed her concert. But it promised not to!
Ellen Kwan-Portal just can’t let go of her Adele tickets.