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Essential Reading

Avis broadsides Gena Ettinger when it adds her to the company's Do Not Rent list. How does she get unbanned?

I’m on Avis’ Do Not Rent list. How do I get off?

Ling Lu Yamaki navigated a $28,000 timeshare entanglement with Hilton Grand Vacations after feeling misled. Her journey uncovers the intricacies of timeshare agreements, the importance of consumer rights, and the unexpected twists in resolving such disputes. This tale serves as a cautionary lesson for anyone considering or trying to exit a timeshare.

How do you get out of a $28,000 timeshare mistake? Definitely not like this

Robert Zuercher and his fiancee were flying from Cancun, Mexico, to Cleveland for a somber occasion. His grandmother had died, and they were attending her funeral. But they say Frontier Airlines added to their grief when they were kicked off their flight without explanation -- or compensation.

Kicked off my flight for being disruptive — does Frontier Airlines owe me anything?

Would you break a rule for a cheaper airline ticket? Meet the people who have.

Travelers are breaking this rule for a cheaper flight. Should you?

Airlines should consider implementing a dress code to improve the flying experience for all passengers. It could reduce unruly behavior.

Do airline passengers need a dress code?

Car rental companies now use AI-powered imaging systems to scan vehicles before and after rentals—but don’t put your phone away just yet. Experts say renters should still take their own time-stamped photos of the car’s condition to avoid false damage charges. Here’s what to photograph and why manual proof still matters.

Do I still need to take photos of my rental car?

Matt Murray wants to know if he should still take pictures of his rental car before he drives it off the lot. The answer is complicated.

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Latest Stories

Car rental companies now use AI-powered imaging systems to scan vehicles before and after rentals—but don’t put your phone away just yet. Experts say renters should still take their own time-stamped photos of the car’s condition to avoid false damage charges. Here’s what to photograph and why manual proof still matters.

Do I still need to take photos of my rental car?

When Karen Plaskon’s refrigerator broke, her Sears Master Protection Agreement promised a replacement. But six months later—after delays, canceled models, and endless phone calls—she was still living without a fridge. With no cash payout option and no delivery in sight, she turned to a consumer advocate for help—and finally got her refund.

Sears left me without a refrigerator for six months — how do I fix this?

After a stay at Holiday Inn Express, Millie Crawford was surprised to find a $59 charge for a damaged lamp she says she never touched. With conflicting stories from hotel staff and no clear evidence, she escalated the dispute, filed a chargeback—and won. Here’s how travelers can fight back against bogus hotel damage fees.

Holiday Inn surprise charge: a $59 bill for a lamp I didn’t damage!

Leaving a vacation early is no longer unusual. Whether it’s stress, homesickness, or job pressure, more travelers are calling it quits mid-trip. But early exits often mean big change fees—unless you plan ahead. Here’s why people are quitting their getaways and how to avoid the financial and emotional fallout of going home early.

Americans are quitting their vacations. Here’s how to leave your trip early

Holiday travel in 2025 is more unpredictable than ever. From flight delays and border confusion to cybersecurity threats and lost bags, this season demands extra vigilance. Learn what steps travelers are taking—from smart planning to expanded travel insurance—to stay safe and protect their investment.

Holiday travel safety: Here’s what could go wrong — and how you can avoid it

Bonnie Roeder-Burns tracked her delayed bag with an AirTag. When it finally arrived, valuables were missing—but Iberia Airlines denied her claim, citing no visible damage. With help from a travel advocate and strong documentation, she pushed back—and won. Here's what travelers must know about proving loss and fighting back after pilfered luggage.

Pilfered luggage problem: Why won’t Iberia help me?

Tokyo’s pace is intense—but so is its wellness culture. From the sleep-optimized Westin Yokohama to forest bathing in Yoyogi Park, visitors are discovering new ways to reset after long flights. Whether it's spa rituals, onsen baths, or SmartBeds at capsule hotels, Tokyo is proving that self-care here is both serious and accessible.

Travelers to Tokyo are fighting jet lag and stress. Here’s what they’ll find.

When Cory Belkov canceled his Carnival cruise, he expected a partial refund — not a surprise $500 penalty. The fee was never disclosed at booking, and both Carnival and the travel agency deflected responsibility. But under consumer protection laws, hidden cancellation terms may not be enforceable. After months of finger-pointing, here's how Cory got his money back — and what every cruise passenger needs to check before booking.

Carnival charged me a $500 cancellation fee I didn’t know about. Can I get it back?

Ultimate Guides

When traveling, the last thing anyone wants is to face the hassle of lost luggage. This comprehensive guide offers vital information on what to do if your luggage goes missing during air travel, cruises, train journeys, or hotel stays. From understanding the rules of lost luggage claims to tips on preventing your bags from getting lost, this article is an essential resource for travelers. It covers everything from filing claims to avoiding luggage fees, ensuring your travel remains stress-free.

The ultimate guide to finding your lost luggage

Thinking about a spring break vacation? You better think fast, because the 2025 spring break travel season will be busier -- and potentially more expensive -- than ever.

Here’s your insider guide to spring break travel in 2025

The busy 2023 holiday travel season, which runs from the end of November until early January, will be one for the record books. Here's how to survive it.

Here’s your ultimate guide to holiday travel

Here's the ultimate guide to travel food, which includes advice on where to eat and how to avoid unwanted weight gain.

Eat this! The ultimate guide to travel food

If you're going somewhere, chances are you need a reliable carry-on or rollaboard. But how do you buy the best luggage for your next trip?

Here’s how to buy the best luggage for your next trip

Travel prices are falling like leaves on a late October afternoon in Martha's Vineyard. No question about it, autumn will be a great time to travel -- it always has been.

Here’s your ultimate guide to fall travel

Sitting in a pressurized aluminum tube for hours at a time takes a heavy toll on your body. So how do the pros survive a long flight in economy class? And how do they avoid jet lag?

Expert tips for surviving a long flight in economy class and avoiding jet lag

Navigating the world of travel can be complex. Find out how a travel advisor can simplify your journey, especially for unique trips like solo travel or senior travel. We'll explore when to engage a travel advisor, how they can enhance your trip, their costs, and strategies to find the right advisor for your needs.

The ultimate guide to finding a travel advisor

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If you have a consumer problem, please contact our team at Elliott Advocacy through this form. We’re always here to help. Our help is free.

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