Skip to content

Elliott Report

Home
Features
Company Contacts
Sites
Newsletters
Advocacy
About
Contact Us

Elliott Report

Home
Features
Company Contacts
Sites
Newsletters
Advocacy
About
Contact Us

Essential Reading

Avis broadsides Gena Ettinger when it adds her to the company's Do Not Rent list. How does she get unbanned?

I’m on Avis’ Do Not Rent list. How do I get off?

Ling Lu Yamaki navigated a $28,000 timeshare entanglement with Hilton Grand Vacations after feeling misled. Her journey uncovers the intricacies of timeshare agreements, the importance of consumer rights, and the unexpected twists in resolving such disputes. This tale serves as a cautionary lesson for anyone considering or trying to exit a timeshare.

How do you get out of a $28,000 timeshare mistake? Definitely not like this

Robert Zuercher and his fiancee were flying from Cancun, Mexico, to Cleveland for a somber occasion. His grandmother had died, and they were attending her funeral. But they say Frontier Airlines added to their grief when they were kicked off their flight without explanation -- or compensation.

Kicked off my flight for being disruptive — does Frontier Airlines owe me anything?

Would you break a rule for a cheaper airline ticket? Meet the people who have.

Travelers are breaking this rule for a cheaper flight. Should you?

Airlines should consider implementing a dress code to improve the flying experience for all passengers. It could reduce unruly behavior.

Do airline passengers need a dress code?

Customer pays for Best Buy's Total Tech Support, but they fail to fix computer issues, leaving it unusable. Learn how to document and escalate tech support problems for resolution.

I don’t have a working computer. Why won’t Best Buy help me?

When her HP desktop computer stops working, Janet Fried contacts Best Buy for help. But her Total Tech Support contract turns out to not be as comprehensive as she thought. Can she get her computer repaired?

Company Contacts

We publish the names and emails of customer service managers. Check out our directory.

Uber

Lyft

See all contacts

Latest Stories

Customer pays for Best Buy's Total Tech Support, but they fail to fix computer issues, leaving it unusable. Learn how to document and escalate tech support problems for resolution.

I don’t have a working computer. Why won’t Best Buy help me?

Renter receives $2,212 bill from Thrifty for damage already noted on rental form. Claims company insists on payment despite evidence. Learn how to document rental car condition and dispute false damage charges. PurCo

Thrifty is billing me $2,212 for damaging my rental — but I didn’t do it!

Passenger paid for premium economy, received economy tickets via Booking.com. Dispute involves multiple parties and refund refusal. Understand your rights when downgraded and how to escalate booking errors.

Booking.com downgraded my flights from London to Tokyo. Why can’t I get my $3,097 back?

Air travel is often filled with regrets, from liquid-related mishaps to uncomfortable social interactions. Passengers commonly regret drinking too much, not enough, removing shoes, switching seats, and engaging in unwanted conversations.

Here are the things you do on a plane that you’ll regret

Discover the world's most sustainable cities and their appeal to tourists. From Helsinki's cleanliness to Aarhus' urban farming, see how green initiatives impact travel and if they're worth a visit.

Are the world’s most sustainable cities worth visiting?

Hockey fan buys "glass seats" on StubHub, receives tickets for a nonexistent row. Despite video proof, StubHub initially refuses refund. Learn how to escalate and resolve misleading ticket purchases.

Ticket trouble: Did StubHub score an “own goal” on this purchase?

Renter faces $1,800 bill for a "small scratch" on an Enterprise rental car in Germany. Dispute leads to threats. Learn how to document rental car condition and fight false damage claims.

A “small scratch” on my Enterprise rental — and now a $1,800 bill. Do I have to pay?

Passenger seeks full refund after Aer Lingus switches aircraft due to a strike, leading to a charter flight. Understand your rights when airlines change service, negotiation strategies, and how to get a fair resolution in flight disruption cases.

Aer Lingus Switched my aircraft. Am I entitled to a refund?

Ultimate Guides

When traveling, the last thing anyone wants is to face the hassle of lost luggage. This comprehensive guide offers vital information on what to do if your luggage goes missing during air travel, cruises, train journeys, or hotel stays. From understanding the rules of lost luggage claims to tips on preventing your bags from getting lost, this article is an essential resource for travelers. It covers everything from filing claims to avoiding luggage fees, ensuring your travel remains stress-free.

The ultimate guide to finding your lost luggage

Thinking about a spring break vacation? You better think fast, because the 2025 spring break travel season will be busier -- and potentially more expensive -- than ever.

Here’s your insider guide to spring break travel in 2025

The busy 2023 holiday travel season, which runs from the end of November until early January, will be one for the record books. Here's how to survive it.

Here’s your ultimate guide to holiday travel

Here's the ultimate guide to travel food, which includes advice on where to eat and how to avoid unwanted weight gain.

Eat this! The ultimate guide to travel food

If you're going somewhere, chances are you need a reliable carry-on or rollaboard. But how do you buy the best luggage for your next trip?

Here’s how to buy the best luggage for your next trip

Travel prices are falling like leaves on a late October afternoon in Martha's Vineyard. No question about it, autumn will be a great time to travel -- it always has been.

Here’s your ultimate guide to fall travel

Sitting in a pressurized aluminum tube for hours at a time takes a heavy toll on your body. So how do the pros survive a long flight in economy class? And how do they avoid jet lag?

Expert tips for surviving a long flight in economy class and avoiding jet lag

Navigating the world of travel can be complex. Find out how a travel advisor can simplify your journey, especially for unique trips like solo travel or senior travel. We'll explore when to engage a travel advisor, how they can enhance your trip, their costs, and strategies to find the right advisor for your needs.

The ultimate guide to finding a travel advisor

What’s Your Problem?

If you have a consumer problem, please contact our team at Elliott Advocacy through this form. We’re always here to help. Our help is free.

Our Newsletter

Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Did we mention it's free?

What's This Site?

The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers.

Follow Us

© 2025 Elliott Report | Privacy Policy

Home
Features
Company Contacts
Sites
Newsletters
Advocacy
About
Contact Us
Get Help

Search for: