Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
Aman Chawla cancels his hotel room in Wrocław, Poland, made through Booking.com. But even though he’s within the cancellation window, he’s not getting a refund. Did he lose his $742?
Glenn Ward is charged twice for his airline tickets to Europe. Why won’t someone fix the problem?
Ireland may be synonymous with lush green landscapes, but is the country also a green destination?
Amie Tugwell’s Vrbo rental is contaminated with mold. She and her family checked out after one night. Why can’t she get her money back?
I’ve covered every Thanksgiving for the last three decades as a travel journalist. But this holiday is different — and it’s made me offer Thanksgiving travel advice I never expected.
More disability pretenders are flying and staying in hotels than ever. But do these fakers have a valid point about the state of travel?
Annoying hotel charges were supposed to disappear after the government declared war on junk fees. Instead, hotels fought back.
They want to destroy us.
They want to terminate our work, shut this site down, and replace the void with corporate-friendly, affiliate-driven, bogus advocacy.
Pay attention.
If you do, you won’t end up like Allan Jordan, who showed up for a recent Virgin Atlantic Airways flight from New York to London, only to discover he’d overlooked a small but important detail.
Cristina Criado’s flight diverted to Panama City after a tragic accident closed the airport in Lima. Does American Airlines owe her a refund for her trip in vain — and if so, how much?
