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AMERICAN AIRLINES

The proposed merger between American Airlines and US Airways may not be a done deal, even if almost everyone is behaving as if it were.

Should this airline merger be allowed to fly?

January 23, 2024June 2, 2013 by Christopher Elliott

The proposed merger between American Airlines and US Airways may not be a done deal, even if almost everyone is behaving as if it were.

Categories The Navigator
Sean Hillen's case is either an example of an airline crewmember on a power trip or a passenger behaving badly.

“Let’s go out on the tarmac and deal with this, just you and I, right here, right now”

January 23, 2024May 21, 2013 by Christopher Elliott

Sean Hillen’s case is either an example of an airline crewmember on a power trip or a passenger behaving badly.

Categories Should I Take The Case?
What if you could make the call on the proposed merger between American and US Airways? It's not a hypothetical question.

Should the U.S. government approve the American Airlines – US Airways merger?

January 23, 2024May 20, 2013 by Christopher Elliott

What if you could make the call on the proposed merger between American and US Airways?

Categories Commentary
They're seeking a refund for a non-refundable airline ticket due to an emergency, but the airline is requesting a significant fee.

No hope for an airline ticket refund – or is there?

January 23, 2024May 18, 2013 by Christopher Elliott

When Kathy Stickney’s niece must return home early to be with her ailing father, she must forfeit an American Airlines ticket. But is that fair?

Categories The Travel Troubleshooter
The traveler booked a flight to the Virgin Islands for a family wedding but faced disruptions when American Airlines canceled the flight.

I missed my brother’s wedding and now I’m missing my refund

January 23, 2024March 9, 2013 by Christopher Elliott

Ronnee Schweizer’s flight to the Virgin Islands is canceled, and when her online agency issues a refund, part of the money is missing. How does she get it back?

Categories The Travel Troubleshooter
The long-rumored merger between American Airlines and US Airways appeared to move a step closer early this month.

Is an American – US Airways merger good for air travelers?

January 22, 2024January 13, 2013 by Christopher Elliott

… Read more

Categories The Navigator
Archie Wong and his family found themselves stranded in Hawaii after American Airlines canceled their flight.

They canceled his flight twice – are these vouchers enough?

January 22, 2024November 8, 2012 by Christopher Elliott

… Read more

Categories Commentary
Lengthy refunds are not unique to the travel industry, or even to airlines. But you should probably be prepared for a long wait.

Why did my ticket refund take forever and a day?

January 22, 2024October 23, 2012 by Christopher Elliott

Gripes about lengthy refunds are not unique to the travel industry, or even to airlines. But if you want your money back for a ticket, you should probably be prepared for a long wait.

Categories Commentary
A refund for a deceased mother's nonrefundable ticket American Airlines; submitted documents, received form letters, but no refund yet.

Is it too hard to get an airline ticket refund?

July 20, 2024October 19, 2012 by Christopher Elliott

When John King’s mother dies, he asks American Airlines to refund her ticket. Instead of sending the money, it emails him a series of form letters. What should he do?

Categories Commentary, The Travel Troubleshooter
Paul Kivett’s plane broke down twice before it could take off from Chicago this summer. He arrived in Paris almost five hours late.

Should a European law protect American air travelers?

January 22, 2024September 15, 2012 by Christopher Elliott

Paul Kivett’s plane broke down twice before it could take off from Chicago this summer. He arrived in Paris almost five hours late.

Categories The Navigator
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