I paid extra for my British Airways seat, but it didn’t recline
Vivienne Pearson’s airline seat — the one for which she paid an extra 40 pounds — doesn’t recline. A flight attendant promised her a refund, but now the airline is balking.
TRAVEL
New artificial intelligence promises to make travel a little smarter. Does it?
The Terminator wants to be your next travel agent.
Should you tip your flight attendant?
Should you tip your flight attendant? For such a commonly asked question, the answer is anything but simple.
I’m still waiting for a refund from Hotels.com
When Mike Foley cancels his resort reservation, Hotels.com promises him a refund. But more than a year later, his $1,400 is still missing.
You’ve never heard of these people, but they’ve changed the way you fly
Their advocacy results in big, embarrassing airline fines. They’ve helped create federal agencies that make air travel safer. And they’ve brought competition and transparency to the skies.
Alitalia promised to cover my lost luggage, but the check never arrived
After John Nealon’s bags go missing, his airline sends him shopping. Why won’t it cover the bill?
Two broken Heys bags, one broken promise
Both of Carlos DeLeon’s bags are broken, but Heys won’t fix them even though they’re under warranty. Why not?
What is the value of a Spirit Airlines voucher if I can never use it?
Jill King-Fernandez and her family voluntarily give up their seats on a Spirit Airlines flight. In exchange, they’re offered flight vouchers. But the vouchers are unusable. Now what?
Charged four times for one vacation. Why won’t American Express fix this?
When Connie Cullen books a vacation with her American Express card, the resort charges her. Then it charges her again, and again. And again. Why won’t it fix the error?
How to win the war on wrinkled clothes
You’d be hard-pressed to find a more frivolous travel topic than wrinkles. But I’m willing to bet that the longer you spend on the road, the less you’re laughing.