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Elliott Report

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TRAVEL

David Willard buys 350 points in Disney Vacation Club, Disney's timeshare program. But now he can't use them. Is he out of luck?

A broken Disney Vacation Club promise?

January 22, 2024November 4, 2011 by Christopher Elliott

David Willard is offered help with making a booking at a Disney Vacation Club — a promise Disney reneges on after his salesman goes on medical leave. Is there any way to get Mickey to keep his word?

Categories The Travel Troubleshooter
Rochelle Peachey is no stranger to high taxes and fees on airline tickets. A frequent flier between Miami and London.

Another tax on air travelers? It’s nonsense

January 22, 2024October 23, 2011 by Christopher Elliott

Rochelle Peachey is no stranger to high taxes and fees on airline tickets. A frequent flier between Miami and London, she routinely sees government charges that double the price of her ticket.

Categories The Navigator
Ridiculous or not? Going out of your way to avoid planes. We’re a nation of drivers, no doubt about it. Don’t believe me?

Ridiculous or not? Going out of your way to avoid planes

January 22, 2024September 7, 2011 by Christopher Elliott

We’re a nation of drivers, no doubt about it.

Categories Commentary
Western Caribbean cruise was delayed because of dense fog in Galveston, Tex., earlier this year, Carnival offered two possible resolutions.

The travel industry moves to preempt customer complaints

January 20, 2024April 3, 2011 by Christopher Elliott

When Jason Plott’s Western Caribbean cruise was delayed because of dense fog in Galveston, Tex., earlier this year, Carnival offered two possible resolutions before casting off: Either a full refund or an abridged cruise, which included an onboard credit and a discount off a future vacation.

Categories The Navigator
Without you, I would have moved on to the next thing a long time ago. But your interesting questions and lively comments keep this site going.

This is not a travel blog, it’s a …

January 20, 2024March 6, 2011 by Christopher Elliott

Let me start by saying this isn’t my site, even though it bears my name. It’s yours.

Categories Commentary
So on a recent trip to Bangkok, the last thing she thought she’d get suckered by was a scam aimed at gullible tourists.

Don’t get scammed! 4 cons that target travelers – and how to spot them

January 19, 2024February 3, 2011 by Christopher Elliott

Nancy Miller considers herself an experienced traveler, so on a recent trip to Bangkok, the last thing she thought she’d get suckered by was a scam aimed at gullible tourists.

Categories Commentary
Travelers say they'll skip the airport and hit the road in 2011. In some ways, like you did this year. And in some ways not.

Travelers say they’ll skip the airport and hit the road in 2011

January 24, 2024December 26, 2010 by Christopher Elliott

How are you traveling in 2011?

Categories Commentary
It's holiday travel time! You heard it here first! Take your car in for a tuneup. Give yourself extra time if you're flying.

It’s holiday travel time! You heard it here first!

November 27, 2024November 23, 2009 by Christopher Elliott

Take your car in for a tuneup. Give yourself extra time if you’re flying. Oh, and it’s going to be one for the record books.

Categories The Navigator
The debate about health-care reform seems to be ignoring a significant group of Americans: international travelers.

The health-care gap that traps travelers

January 19, 2024November 8, 2009 by Christopher Elliott

Ahem. Are we forgetting something? The debate about health-care reform seems to be ignoring a significant group of Americans: international travelers.

Categories The Navigator
When I think of great customer service, I remember Alamo Rent A Car. The company had almost no reason to be nice to me.

7 ways to find excellent customer service on the road

January 19, 2024November 8, 2009 by Christopher Elliott

When I think of great customer service, I remember Alamo.

Categories The Travel Troubleshooter
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