Help! Chase Ultimate Rewards downgraded my flight — and then canceled it
Steve Feiertag’s flights from Palm Beach to Reykjavik are messed up, but Chase Ultimate Rewards won’t help him fix them. Is he about to lose $5,000?
TRAVEL
Booking.com suspended my account. Can you help me get it back?
After discovering two fraudulent reservations, Booking.com suspends David Hendrick’s account. How can he get it reinstated?
Booking.com lost my reservation! Can you make it pay?
When Dale Cerney checks into his resort in Kauai, it doesn’t have a reservation for him. Will Booking.com pay for the mistake?
Can an airline charge you twice for the same ticket?
Lynn Best had the absolute worst time when she flew from Seattle to Rome on Condor Airlines recently. Her airline made her pay for her plane tickets twice. Now she’s trying to get a refund and wants to know: Is it legal for an airline to charge you twice for the same ticket and then keep your money?
Blacklisted by a travel company? Here’s how to avoid it — and what to do if you’re banned
If you’re banned by a travel company, how do you get unbanned? It’s happening to more people than ever. Here’s what to do.
How do you get out of a $28,000 timeshare mistake? Definitely not like this
Ling Lu Yamaki wanted to get out of her timeshare with Hilton Grand Vacations after she discovered a serious problem with it.
Phone calls on planes: Is it time to allow them?
Should we finally allow phone calls on planes? European regulators think so. This summer, the EU quietly cleared in-flight cell phones for takeoff, saying that allowing cell phones on planes would allow for more technological innovation.
Why won’t Princess Cruises refund our canceled flight? They have my money.
Julie Schumer’s return flight gets canceled during the Southwest Airlines meltdown in December. Southwest sends the money to her cruise line, but her cruise line won’t refund her. What’s going on?
Should Overseas Adventure Travel cover my airfare for a canceled pretrip excursion?
Overseas Adventure Travel cancels Julie Brown’s pretrip excursion on her Costa Rica tour. But who will pay for her new airline ticket? The company says she’s responsible, but is she?
This is how to avoid crowds when you travel
If you want to avoid a crowd when you travel, take a number and get in line. There’s a crowd of people who want the same thing.