Want better customer service when you travel? You must be joking
If you think customer service is a joke, you’ve probably been traveling recently.
TRAVEL
American Airlines canceled my flight. Why do I only get a partial refund?
Danielle Spivack lives in Ramat Gan, a suburb of Tel Aviv. She had plans to fly back to the States late last year, but the ongoing war forced American Airlines to cancel her flight.
These tourists don’t want anyone to know they’re American. Here’s why.
Shirley Barchi doesn’t want anyone to know she’s American when she travels abroad.
How do I get a refund for my canceled Aerolíneas Argentinas flight?
If your airline changes your schedule and you ask for your money back, how do you get a refund? It should be automatic, but it isn’t always.
Downgraded from business class to economy on KLM. But they messed with the wrong passengers!
Are airlines allowed to downgrade you from business class to economy? And if they do, what do they owe you?
Try this pro trick for an affordable and stress-free summer vacation
Life is full of compromises, and that will never be more true than when you’re traveling this summer.
Travelers are drowning in junk fees during the summer of surcharges
Junk fees — hidden, mandatory extras added to your final bill — have mushroomed in recent months and travelers are crying foul. The government is waging a public war against these annoying extras, but businesses still love hitting their customers with extras because fooling them into paying more is highly profitable.
Fight back against high airfares! Here’s how to get a cheaper flight now
Airlines will rake in a record $964 billion from passengers in 2024, up 7.5 percent from last year. Here’s how to get a cheap ticket anyway.
I paid an extra $1,796 to get to my cruise. Why won’t NCL reimburse me?
After Elaine Simmons’ flight reservation is lost, she pays an extra $1,796 to get to her NCL cruise. Why won’t the cruise line help her recover the money?
Frustrated travelers start recording customer service phone calls. But does it work?
Oh, the lengths some people will go to get better customer service. Like recording phone calls with a customer service agent.