Commentary

Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.

While you're booking a ticket, a pop-up asks you if you want to save a little money by applying for a credit card.

Did Spirit Airlines pull a bait-and-switch on a credit card application?

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It’s no secret that airlines make a bundle by upselling customers on extras when they buy tickets, and one huge moneymaker is the affinity credit card. While you’re booking a ticket, a pop-up asks you if you want to save a little money by applying for a credit card. (What they often don’t tell you is that certain, highly-restrictive terms may apply.)

It's been more than two years since most major airlines "unbundled" their fares and began charging passengers for the first checked bag.

Passengers say they miss luggage-inclusive fares the most

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It’s been more than two years since most major airlines “unbundled” their fares and began charging passengers for the first checked bag. And although air travelers are now paying more for their luggage than ever — $2.7 billion last year, compared with just $1.1 billion in 2008 — they are deeply unhappy about it, according to a new poll.

Kate Silver didn't stay at the Hotel Arlecchino in Venice earlier this year, even though she had a confirmation from her online travel agency.

“We have been ripped off”

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Kate Silver didn’t stay at the Hotel Arlecchino in Venice earlier this year, even though she had a confirmation from her online travel agency. Instead, she and her husband, Howard, were “walked” to the Hotel Continental when the Arlecchino was oversold.