Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
Anyone who thinks tarmac delays are dead was in for a litte shock this week. Hundreds of flights were delayed in a series of powerful blizzards, and a few sat between the runway and the terminal for hours, waiting for the weather to clear.
Katie Anderson’s son is 6′ 7″. The average economy class seat “pitch” on a Spirit Airlines Airbus A321 — the distance between seats on an aircraft — is between 30 and 31 inches, hardly enough room for a big guy.
This column is usually called, “Is this enough compensation?” because frankly, the travel industry often doesn’t have a clue about customer service.
Think you’ll never fall for one of those email scams — you know, the ones where someone hijacks a friend’s Gmail account and pretends to be a traveler in distress?
An airline pilot who posted a series of videos online that exposed shortcomings in airport security has been punished by the Transportation Security Administration, which included a visit to his home by federal agents and sheriff’s deputies.
One of the most frequently-repeated pieces of advice for bargain-hunters is that you’ll always find a deal on one of the so-called “opaque” travel websites, like Hotwire or Priceline.
Ted Oehlerking’s flight from Bremen, German, to Seattle, via Amsterdam was canceled all the way down the line. Although his airline, KLM, put him on the next available flight and upgraded him, it didn’t offer him any financial compensation for the delays.
On a late winter afternoon, I was run off the New Jersey Turnpike by a delivery truck whose driver was talking on a cell phone.
Having the wrong name on your airline ticket is no longer a minor inconvenience, now that the TSA has begun enforcing its name-matching requirements for airline tickets. And that could be a show-stopper for Jesse Demastrie and his wife, who are scheduled to fly from Washington to Las Vegas for the holidays.
