Hey Lowe’s, my Sollevare wine cooler doesn’t work! Can I get a refund?
Laura Lowry’s Sollevare wine cooler doesn’t work, and neither does the replacement. Who does she talk to about a refund?
WARRANTY
Why won’t Jiffy Lube pay for my engine repair? Isn’t it responsible?
After getting an oil change at Jiffy Lube, the engine on Ian Culhane’s Subaru stops working. The likely culprit is a botched oil change, he says. Why won’t Jiffy repair his car?
My GE Profile washer flooded my home. How do I get it fixed?
Justin Carrier’s GE Profile washing machine breaks, flooding his house. One month later, GE hasn’t repaired the appliance or paid for the damages. What’s going on?
My Whirlpool stove is defective again. How do I get it fixed?
Chuck Reiter hoped the third time would be the charm for his new Whirlpool stove. The company had already delivered two faulty appliances and reluctantly replaced them, but his weird adventure in Whirlpool hell was about to get even weirder.
My American Tourister luggage is defective. How do I get it fixed?
One of John Edmunds’ new American Tourister bags is defective. Does he have to ship it to Texas at his expense, or can he get an exchange?
His bed arrived in pieces. Can he get a refund from Amerisleep?
Todd Brown’s mattress order arrives in pieces from Amerisleep. After waiting months, he just wants a refund. Is that allowed?
His broken Fitbit is worthless. Can he get a free replacement?
When Jerry Bellamy’s Fitbit stops working after a few months, the company replaces it with another one that also eventually breaks. Should the company replace this broken Fitbit, or is a discount enough compensation?
Samsung won’t fix my ailing washing machine even though it’s under warranty
Kathleen Pierz’s Samsung washing machine only works 60 percent of the time. Yet Samsung refuses to fix it. Why?
It’s mom vs. Frigidaire. Who will win?
Julie Faro’s Frigidaire washing machine is broken. With two kids and twins due any day, she needs it fixed — pronto. Does she have a fighting chance?
Why doesn’t my KitchenAid dishwasher work? Could be user error.
Dorothy Lathan’s dishwasher is a lemon — or is it? Our team of advocates looks into the matter and makes a startling discovery.