My American Standard shower doesn’t work! Can you help me get it fixed?
Doreen Waltrich pays American Standard $32,952 for a new bathroom, but now the shower doors don’t work. Why won’t the company fix it?
WARRANTY
Will Subaru take responsibility for this “fatally flawed” Forester?
Despite repeated repairs, Anita Smith’s 2020 Subaru Forester won’t start and is “fatally flawed.” Why won’t Subaru help her get it fixed?
This Electrolux refrigerator I bought from Costco doesn’t work. Can I get one that works?
David Hauser’s Electrolux refrigerator, purchased from Costco, stops working. Despite being under warranty, no one can seem to fix it. Is there a way to get a working appliance?
Why won’t Assurant pay my cell phone damage claim?
When Jaime Oviedo damages her T-Mobile phone, the company promises her insurance will cover the repair. But now her insurance company, Assurant, refuses to help. Is there a way to get this straightened out?
They can’t repair my Sears refrigerator. Do I still have to pay $677?
Michelle Hughes just spent $677 to have a Sears technician repair her GE refrigerator. It doesn’t work. Does she still have to pay for the repair?
I canceled the Master Protection on my washer. Can I get a refund from Sears?
When Danny Gardner cancels his Master Protection from Sears, a representative tells him to be patient and that the bank is slow to process refunds. But it’s been four months.
Can I get a $500 refund for my Samsung TV that stopped working?
Martin Griffin’s new Samsung TV stopped working. He wants to get his money back, but Samsung has other ideas. Who is right?
Help! My HP Envy doesn’t work. Can I get a replacement or a refund?
The touchscreen on Satoaki Omori’s new HP Envy laptop doesn’t work, and the computer has been discontinued. Can he get a full refund — or a replacement?
“Burned” by my Hamilton Beach toaster oven. Why can’t I get a refund?
Ronald Crossley’s Hamilton Beach toaster oven doesn’t work. And apparently, neither does the Hamilton Beach customer service department. How does he get this appliance fixed?
My BMW doesn’t work! Why won’t they fix it?
Jim Ogden’s new BMW is a lemon, but he can’t get his dealership to fix it or take the car back. What are his options?