TRAVEL

Travel industry complaints about you.

Got a complaint about the travel industry? It’s got one about you, too

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“I’m weary of those entitled passengers who are continuously whining and complaining,” says Lisa Thomas, a veteran flight attendant based in Denver. “I feel like telling them, ‘Take some responsibility for your choices.’ ”

Thomas’s comments, made to me after a recent column about the rise of fees in the travel industry, triggered a fascinating debate. Many travelers say that they think fees are out of control, particularly in the airline business. The top 10 airlines collected more than $28 billion in revenue from extra fees and services last year, up from about $2 billion a decade ago, according to a recent study by the consulting firm IdeaWorks.

At the same time, many in the industry say that they think people are getting exactly what they paid for: a quality product at a ridiculously low price. Industry employees like Thomas suggest that travelers have become spoiled.

If you're reading this, chances are something horrible has happened while you're on vacation What now? Here are some travel insurance tips.

Insider tips on how to file a travel insurance claim

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If you’re reading this, chances are something horrible has happened while you’re on vacation — a health scare, a disruption, even an unexpected death.

Maybe you’ve phoned your travel insurance company and the wheels are now in motion for a claim. And you’re wondering: What now?

What if your vacation never ended? That's a serious — and timely — question. Do you have what it takes to be a global nomad?

These global nomads make the world their home

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What if your vacation never ended?

That’s a serious — and timely — question. It’s the peak of the summer travel season, and if you’re at the beach right now, you’re probably reading this and thinking, “I don’t have enough vacation time.”