JetBlue loses Jean Michielli-Pendl’s bag for 43 days, ruining her 50th anniversary trip. At first, it offers just $181 to cover the cost of replacing necessary medications, clothing, and even a wedding dress. Is that enough?
Steve Feiertag’s flights from Palm Beach to Reykjavik are messed up, but Chase Ultimate Rewards won’t help him fix them. Is he about to lose $5,000?
When Arlene Morzinsky tried to check in for her recent JetBlue Airways flight to New Orleans, the airline told her that her business wasn’t welcome.
fundamental disconnect between a customer and a company? You end up with a case where everyone is right — and everyone is also wrong.
Airlines are considering a new class of service — and I use the term “class” loosely — called economy “minus.”
Veronica Wittmann buys a $100 gift certificate through a company called Cardcash. Then the money disappears. What happened?
