CONSUMER ADVOCACY – Page 27

After Jonathan Sinnwell updates the hardware drivers on his new Dell laptop, the device stops working. Dell can't fix the problem.

His Dell laptop stopped working after a BIOS update. Does he deserve a refund?

January 21, 2024January 24, 2022 by Christopher Elliott

After Jonathan Sinnwell updates the hardware drivers on his new Dell laptop, the device stops working. Dell can’t fix the problem. Does he deserve a full refund?

When Kim Josund cancels her trip to Iceland, she believes she's entitled to a full refund from Blue Lagoon. Why are her they refusing?

She canceled her Iceland trip through Blue Lagoon in time. Where’s her refund?

January 21, 2024January 17, 2022 by Christopher Elliott

She canceled her Iceland trip in time. Where’s her refund?

Why did her Allure rent go up by $157 a month? And why is her apartment manager threatening to take her to court if she won't pay back rent?

Help! I owe $1,048 in back rent on my Allure lease, but I always pay on time

January 21, 2024January 10, 2022 by Christopher Elliott

When Jennifer Waters changes her vacation location, her online agency drops the ball. How can you get Orbitz to fix a botched reservation change?

Orbitz switched her vacation to Aruba — but her hotel is in Tahiti

January 21, 2024January 10, 2022 by Christopher Elliott

When Jennifer Waters changes her vacation location, her online agency drops the ball. How can you get Orbitz to fix a botched reservation change?

This Legoland deal included tickets. Where are they?

January 21, 2024January 3, 2022 by Christopher Elliott

Linda Popky can't make her rescheduled Eagles concert. But Ticketmaster won't offer a refund. Is there a way to get her money back?

These Eagles tickets are giving me a heartache tonight

January 21, 2024January 3, 2022 by Christopher Elliott

Companies betray their customers every day. That's been especially true during the pandemic. Here's what you can do about it.

Companies have betrayed you. Here’s how to deal with it

January 22, 2024July 7, 2021 by Christopher Elliott

Going somewhere in 2025? Chances are, you'll need travel insurance. With wars raging in the Middle East and Europe, travelers are more nervous than they've ever been about their upcoming trips.

Do you need travel insurance in 2025?

May 3, 2025May 12, 2021 by Christopher Elliott

Going somewhere in 2024? Chances are, you’ll need travel insurance. With wars raging in the Middle East and Europe, travelers are more nervous than they’ve ever been about their upcoming trips.

Losing a case is not always a failure. It can be used as a learning experience if you look at it in the right way. Here's how.

Losing your case: Did you get what you deserve?

January 22, 2024April 9, 2021 by Christopher Elliott

It used to be a reliable money-saving car rental trick: Reserve a car at an off-airport location and take a taxi over. That way you don't pay airport fees.

Be careful using this money-saving car rental trick

April 16, 2025June 4, 2020 by Christopher Elliott

It used to be a reliable money-saving car rental trick: Reserve a vehicle at an off-airport location and take an Uber or taxi over. You can easily knock off 10 percent or more in airport fees.

Unfortunately, that loophole is closing.