Karen Plaskon’s refrigerator breaks under her Sears Master Protection Agreement, and Sears approves a replacement. But after months of delays, canceled orders, and endless excuses, she’s still without a working fridge. Can a consumer advocate end her six-month wait for a resolution?
Cole Juchems thinks he’s earned a $350 credit from American Express after meeting the spending requirement on his platinum card. But Amex says he’s $3.47 short and refuses to give him the credit. Is he out of luck?
Confession time! What’s the worst thing you’ve ever done on vacation?
I discovered the importance of having a good travel insurance agent on an icy slope in the Swiss Alps. My painful accident happened in a split second, but it took more than two years for me to learn my lesson.
Vanessa Wilkins buys a concert ticket through SeatGeek, but when the artist she wants to see drops out, can she get her money back?
Nathan Ciurzynski’s flight from Tampa to San Diego is canceled because of a hurricane. When he asks American Airlines for a refund, it offers a flight credit instead. Can he get his money back?
Beth Bythrow’s Italian vacation was perfect, except for the ending. Lufthansa canceled her flight from Naples to Boston and offered her a ticket on a flight leaving the next day. She never imagined she’d be fighting with the airline and her travel advisor six months later over $1,387.
Sharmistha Das says she didn’t trash her Lyft. But her driver claims she dragged her bicycle helmet along the side of his door, leaving several long scuff marks.
