Hey American Airlines, where’s my ticket refund?
American Airlines promises Tracy Wilkinson a bereavement discount in the form of a refund after her grandfather dies. But now it isn’t even responding to her inquiries. Why the radio silence?
AMERICAN AIRLINES
Canceled, confused, contaminated — and then ripped off
Kristen Hoyle just had one of those flights that give the airline industry an awful reputation.
I have a seat but I don’t have a seat assignment
If you have a seat on a plane, shouldn’t you also have a seat assignment?
I paid for tickets on the wrong airline
Laurie Spear’s travel agent tells her she’s booked on American Airlines. But it turns out she’s on British Airways and that leads to all kinds of problems. Who’s responsible, and how does she fix it?
American Airlines charges sailor a fee for flight change
“I’m hoping you can help my son with a situation,” Brad Lessem wrote to me a few days ago.
Dead passengers can’t use a flight credit — or can they?
David Walters’ wife passes away before they can fly from Dallas to Midland, Texas. But when he asks his online travel agency for a refund, it refuses, saying the airline will only offer a credit. But dead passengers can’t use a flight credit — or can they?
Can this trip be saved? No miles for my flight — can you retrieve them for me?
Here’s a type of case that crosses my desk often, and to which I almost always say “no.” But should I?
Insurance claim denied after bike accident
John Frow pays for his airline tickets with $601 in credit. But then he has a bike accident and cancels his trip. When he makes an insurance claim, Access America turns him down, believing he didn’t suffer any financial loss. Now what?
Is this enough compensation? A flight voucher for damaged luggage
When Rose Satz showed up at the luggage carousel in Baltimore after a recent American Airlines flight from Dallas, she found her almost-new American Tourister bag in bad shape.
The American way to handle a mechanical delay — or not
Cabin lights abruptly flashed on. But that didn’t wake me up. It was the captain’s announcement that jarred me to alertness.