AMERICAN AIRLINES Archives

The long-rumored merger between American Airlines and US Airways appeared to move a step closer early this month.

Is an American – US Airways merger good for air travelers?

January 22, 2024January 13, 2013 by Christopher Elliott

Archie Wong and his family found themselves stranded in Hawaii after American Airlines canceled their flight.

They canceled his flight twice – are these vouchers enough?

January 22, 2024November 8, 2012 by Christopher Elliott

Lengthy refunds are not unique to the travel industry, or even to airlines. But you should probably be prepared for a long wait.

Why did my ticket refund take forever and a day?

January 22, 2024October 23, 2012 by Christopher Elliott

Gripes about lengthy refunds are not unique to the travel industry, or even to airlines. But if you want your money back for a ticket, you should probably be prepared for a long wait.

A refund for a deceased mother's nonrefundable ticket American Airlines; submitted documents, received form letters, but no refund yet.

Is it too hard to get an airline ticket refund?

July 20, 2024October 19, 2012 by Christopher Elliott

When John King’s mother dies, he asks American Airlines to refund her ticket. Instead of sending the money, it emails him a series of form letters. What should he do?

Paul Kivett’s plane broke down twice before it could take off from Chicago this summer. He arrived in Paris almost five hours late.

Should a European law protect American air travelers?

January 22, 2024September 15, 2012 by Christopher Elliott

Paul Kivett’s plane broke down twice before it could take off from Chicago this summer. He arrived in Paris almost five hours late.

That wasn’t Citi’s come-on when it asked Jerry if he was interested in an affinity card that would help him collect American Airlines miles.

Who benefits the most from your airline affinity card? (That’s not a trick question)

January 22, 2024June 28, 2012 by Christopher Elliott

Hey buddy, wanna sign up for a credit card?

About a half-hour into our outbound flight, we were told that the landing gear did not come up and that we had to return to O'Hare.

Nothing says “I’m sorry” like airline miles

January 22, 2024June 8, 2012 by Christopher Elliott

Renata Fidman’s outbound flight is delayed because of mechanical problems, so is her return flight. The compensation? A form letter and a few frequent flier miles. Is it enough?