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Elliott Report

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AMERICAN AIRLINES

For Emma Basch and her family, a recent airline flight from Washington to New York was a pure nightmare from start to finish.

American Airlines is “sorry” about the flight attendant who had a psychotic breakdown

January 29, 2024February 3, 2015 by Christopher Elliott

For Emma Basch and her family, a recent airline flight from Washington to New York was a pure nightmare from start to finish.

Categories Is This Enough Compensation?
When Arthur Waskow and Phyllis Berman cancel their flight, Expedia offers them credit for a year. But that’s not entirely correct.

Help! Expedia reneged on our credit offer

January 29, 2024January 9, 2015 by Christopher Elliott

When Arthur Waskow and Phyllis Berman cancel their flight, Expedia offers them credit for a year. But that’s not entirely correct.

Categories The Travel Troubleshooter
It is perhaps one of the most glaring double standards in the travel industry: Airline is under no obligation to keep its schedule.

They didn’t keep their published schedule – why do we have to pay?

January 29, 2024October 27, 2014 by Christopher Elliott

It is perhaps one of the most glaring double standards in the travel industry: Airline is under no obligation to keep its schedule.

Categories Should I Take The Case?
Ed Zielinski isn't a novice flier and neither is his 15-year-old poodle. They pay a $125 pet carry-on fee, and the trio boards the plane.

Does flying poodle deserve a straight answer about his carrier?

January 29, 2024October 13, 2014 by Christopher Elliott

Ed Zielinski isn’t a novice flier and neither is his 15-year-old poodle. They pay a $125 pet carry-on fee, and the trio boards the plane.

Categories Should I Take The Case?
When Kristen Nordlund’s American Airlines flight is canceled, she’s promised a refund. But it never arrives. What now?

Hey American Airlines, where’s the refund for my canceled flight?

January 28, 2024August 29, 2014 by Christopher Elliott

When Kristen Nordlund’s American Airlines flight is canceled, she’s promised a refund. But it never arrives. What now?

Categories The Travel Troubleshooter
If you're a regular reader of this site, it may seem hard to believe, but even first-class passengers sometimes need help.

What is this “thing” in my airline meal – and what are you going to do about it?

January 27, 2024July 1, 2014 by Christopher Elliott

… Read more

Categories Is This Enough Compensation?
Joyce Zaritsky's case is almost certainly impossible to solve. But you know me - I'm a sucker for writing about loyalty programs.

Can you fix American Airlines’ loyalty program?

January 27, 2024June 23, 2014 by Christopher Elliott

… Read more

Categories Should I Take The Case?
Geoff Shaughnessy’s has an airline math problem. After his flight is canceled, his airline only refunds a fraction of his fare.

Airline math problem: Why won’t American refund my flight?

January 27, 2024June 6, 2014 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
Here’s a case with a happy-ish ending that involves one of the most complained-about airlines flying: American Airlines.

“Even though some folks might not believe it, airlines have a heart”

January 26, 2024May 6, 2014 by Christopher Elliott

… Read more

Categories Is This Enough Compensation?
She missed her uncles' funeral. If Bonnie Kaster didn't know that an airline's published schedule is meaningless, she does now.

Missed my uncle’s funeral – how about a refund, American?

January 26, 2024April 14, 2014 by Christopher Elliott

… Read more

Categories Should I Take The Case?
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