Warning: You can pay your Uber driver in cash, but…
After Diana Somerville pays cash for her Uber ride in Seattle, the company charges her again. If she doesn’t pay, Uber threatens to ban her. What should she do?
Problem Solved
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
Why do these Kenmore washer lids suddenly shatter?
It happened again. This time, Jocelyn Albertson is the unlucky owner of a Kenmore washer with a shattered glass lid. What’s the fix?
Her Tidewater Workshop order is missing. What happened to it?
What happened to the wooden benches Patricia Gray ordered from Tidewater Workshop? It’s been more than three months, and there’s no sign of them.
My Frigidaire is on fire! Why won’t they clean up this mess?
When Cristal Flores’ refrigerator catches fire, she contacts the company to help her clean up the mess. When it won’t help her, she contacts me.
Home Depot never delivered his order. So where is the refund?
Home Depot never delivered Sung Kim’s vanity, so he asked for a refund. The company’s response: Just dispute the charge with your credit card. But when that doesn’t work, he contacts our advocacy team.
Prime time shuttle stranded me at the airport. What happened to my refund?
Prime Time Shuttle promises Prabhakar Pamidi a refund when it fails to pick him up at LAX. So where’s the money?
Why is Miller Mills holding my sofa hostage?
Sonia Strauss entrusts her sofa to Miller Mills Decorating in Delray Beach, Fla., for an upholstering job. Then the furniture disappears.
The furniture never arrived. So what happened to her IKEA refund?
Stevie Platt’s parents want to help their daughter with her canceled IKEA furniture delivery. But IKEA isn’t in a talking mood. Now what?
I just want a refund for this rusty washer!
Adrian Scott’s new GE washer is covered in rust. The technicians don’t know what’s wrong with it. Can she get a refund?
His Home Depot lawn mower is broken. How about a refund?
Justin Thornhill’s Home Depot lawn mower is broken. And, as it turns out, it wasn’t even new when he bought it. Can he get a refund?