How can I return these La-Z-Boy recliners for a refund?
The La-Z-Boy recliners Bryan Curran and his fiancée ordered aren’t the ones he expected. Why does he have to wait 12 days for a resolution that may, or may not, be to his satisfaction?
Problem Solved
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
Can you help find my Target gift cards?
Target promises Soon Chua $60 worth of gift cards, but the money never arrives. What went wrong — and how can he fix it?
My mom’s stairlift has a big problem — it does not work outside!
Darlene Marks’ mother had the wrong stairlift installed in her home. Neither the installer nor the manufacturer will fix the problem. Can this consumer advocate help?
This Verizon mistake is an expensive one — for me!
Bernice Lu has a mysterious charge on her Verizon Wireless bill, and she can’t seem to get rid of it. Did she call Jamaica and run up a $291 bill — or is this just a Verizon mistake?
After the hurricane, what did Sears Optical do with my glasses?
When Hurricane Michael destroys Katharyn Goodrich’s home, it also delays her Sears Optical order. Can anyone secure a refund?
Will Maryland Speed ever send my refund?
William Sullivan is still waiting for his order from Maryland Speed. Why won’t it send the missing part — and why won’t his credit card company help him?
I wanted to use my Bed Bath & Beyond coupon. What is the problem?
When Theresa O’Connor isn’t allowed to use a Bed Bath & Beyond coupon and her Beyond+ discount on a tea kettle, she wants her membership fee back. But the retailer won’t budge. Why?
Will Lavatools ever fix this Javelin Pro?
Edward Parker’s Lavatools Javelin Pro cooking thermometer is broken, and the company says it will fix it under its warranty. So why isn’t it fixed?
What is the reason for this worthless promotion code?
When the Popcorn Factory promises to honor Sandy Diggins’ promotion code for a $104 order, she waits. And waits. And waits. Where’s her $25 credit — and can this consumer advocate help her get it?