Commentary – Page 83 – Elliott Report

When it comes to airline fees, there’s no shortage of outrage. The mention of the word “ancillary” or “surcharge” draw hundreds of comments.

Why isn’t anyone mad about car rental fee disclosure?

January 22, 2024November 30, 2011 by Christopher Elliott

When it comes to airline fees, there’s no shortage of outrage. The simple mention of the word “ancillary” or “surcharge” in a story is enough to draw hundreds of comments.

When the hot water doesn't work in your hotel room, you call the front desk and it gets fixed. But what if you're in a rental apartment?

No hot water in my Paris rental apartment

January 22, 2024November 29, 2011 by Christopher Elliott

When the hot water doesn’t work in your hotel room, you call the front desk and with any luck, it gets fixed. But what if you’re in a rental apartment?

This case is about fare errors -- one of my favorite topics. It's raises difficult questions about ethics, journalism and consumer advocacy.

Korean Air cancels tickets because of fare error

January 22, 2024November 28, 2011 by Christopher Elliott

Here’s a case that’s been keeping me up at night.

Arthur knows how long it takes to get from Anchorage to Philadelphia because he had to stand for most of the flight.

Passenger forced to stand for a seven-hour airline flight

January 22, 2024November 22, 2011 by Christopher Elliott

At nearly seven hours, US Airways flight 901 is one of the longest domestic nonstop flights. And Arthur Berkowitz knows how long it takes to get from Anchorage to Philadelphia down to the minute. That’s because he says he had to stand for most of the flight when he returned to Philly last July.

Teri Weissinger’s tale of being stuck at San Francisco Airport for eight days drew a swift and predictable reaction from readers.

Stuck at the airport because of luggage fees

January 22, 2024November 16, 2011 by Christopher Elliott

Teri Weissinger’s tale of being stuck at San Francisco Airport for eight days drew a swift and predictable reaction from readers.

When they checked into the Seattle boutique hotel this summer, one of their bags was stolen after they surrendered it to the bellhop.

Hotel luggage theft: “He looked like a professional”

January 22, 2024November 15, 2011 by Christopher Elliott

Athena Foley and her husband wish they’d never stayed at the Hotel Ändra. When they checked into the Seattle boutique hotel this summer, one of their bags was stolen after they surrendered it to the bellhop.