Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
At 2:47 p.m. today, I received the first email from reader Nancy O’Neill. She wanted to know if a “zero” fare she’d just found on the United Airlines website would be honored. I’m sure it won’t be the last one.
You’re a smart consumer. Otherwise you wouldn’t be reading this.
If you’re one of the 303 million Americans who won’t take a cruise this year, you might want to reconsider your vacation plans. This may be the time to head out to sea.
It’s time to question one of the most basic tenets of travel: Everyone should participate in an airline loyalty program.
No two ways about it: The travel industry loves fees. Airlines in particular.
I had a chance to see the car rental of the future yesterday, and it’s a smart set of wheels.
If shelling out $10 for a small bag of M&Ms makes you feel a little scammed, then you’ll love the hotel industry’s latest trend: closing its in-room minibars.
Somewhere between a booster stool at the check-in desk and a DJ spouting profanities at the kids’ pool lies the definition of a “family-friendly” resort. No one seems to agree. Maybe it’s time we did.
Any day now, the U.S. Department of Justice will approve the merger between American Airlines and US Airways.
