Commentary
Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
After brother’s death, where’s my airfare refund?
After Irene Reitman’s brother passes away, she cancels her trip to Las Vegas. But American Airlines won’t refund her fare. Why not?
Why travel companies should spy on you
It’s probably a matter of weeks, if not days, before yet another round of troubling National Security Agency leak stories hit the news.
Let’s unmerge a few airlines
The Justice Department’s settlement agreement with American Airlines and US Airways, which will finally allow the carriers to merge, is taking the airline industry in the wrong direction, say many travelers.
Fly a mile, earn a mile? No, that would make too much sense
Looking back, Jill Constable’s mistake wasn’t flying to Australia on American Airlines and Qantas. The connections from Dallas to Sydney, Ayers Rock, and Cairns made sense, from a scheduling point of view.
Why are families drowning in travel fees?
After Eric Kodish finished making his reservation at the Sheraton Princess Kaiulani in Honolulu’s Waikiki Beach for the upcoming Christmas holiday, he tried to tie up one loose end: ensuring the two rooms he’d booked for his family were connected.
Are “custom” airfares good – or evil?
One way or another, the way you buy an airline ticket is about to change.
Help me get rid of these Craigslist calls!
A typographical error on a Craigslist ad has Amy Pollick’s cellphone ringing off the hook. Is there any way to stop the calls?
Do travel companies charge too many junk fees?
Susan Jay regrets picking up the phone to make a call from Harrah’s Atlantic City. But she says she had no choice. Her cell phone wasn’t getting a clear signal.