Why you shouldn’t accept your airline’s apology
If you’ve experienced a recent flight delay or service disruption, then you probably know that for better or worse, no one says “I’m sorry” like an airline.
Commentary
Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
What’s wrong with TSA airport security?
If airport security is so good, why do passengers feel so bad?
OK, here’s what we should allow on plane …
Can we look past this ridiculous debate about cellphones on planes? Can we ignore, for a moment, the breathless opinion polls, the pompous declarations by airlines that they’d never allow wireless chatter in their cabins, and the heated discussions you’ve read in your favorite travel blog?
Are hotel resort fees on their way out the door?
Even though the Doubletree San Juan isn’t really a resort, it still charged Cheryl Nygaard an 18% per night resort fee on her recent visit to Puerto Rico.
Why can’t foreign airlines fly in America?
Try not to laugh too loudly the next time a flight attendant makes one of those pre-flight announcements to thank you for your business and say, “We know you have a choice in airlines.”
Maybe good airline service is possible after all
As Juanita Centanni boarded a recent Cayman Airways flight from Tampa to Grand Cayman, she braced herself for an awful travel experience.
Should airline tickets be transferrable?
As Ralph Santopietro sees it, Delta Air Lines had him over a barrel when he tried to change the dates on a flight from Myrtle Beach, S.C., to Hartford, Conn.
It’s time to trust the TSA
The TSA offered Sue Speck an early Christmas present when she checked in for a recent flight from Columbus to Los Angeles: a coveted Precheck designation on her boarding pass, which allowed her to avoid removing her shoes, taking out her laptop and most important, get around the agency’s dreaded full-body scanners when she was screened.
What to do when your airline offends you
Nothing could have prepared Jeff White for the shock he got after printing his boarding pass for a recent Delta Air Lines flight from Pensacola, Fla., to Albany, N.Y., by way of Atlanta. Right there, next to his name, was a confirmation code that proclaimed: “H8GAYS.”