Flying with children? Here is the survival guide you need
If the thought of flying with children raises your blood pressure, take a deep breath. You have company.
Commentary
Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
Identity theft prevention? It’s something to worry about
It’s easy to tune out advice about identity theft prevention and other threats to your personal information. That seems like someone else’s problem.
These car gadgets will help you easily get organized
Ever wonder about all those car gadgets cluttering your ride?
Barry McGee found the perfect car gadget for his next road trip — and just in time.
Is it possible to be banned from your airline’s social media account?
Can you be banned from your airlines social media account?
That’s not a hypothetical question for Kate Sawma, who was recently blocked on social media by Frontier Airlines during a customer service dispute.
This is how your child can find a college concierge
It seemed like an impossible task for Kevin Prieto, a senior at New Mexico State University: plan a graduation trip to southeast Asia for himself and two of his friends during finals week. Wouldn’t it be nice if there were a college concierge?
This is why Sears’ problems are a customer service disaster
The end of Sears is a customer service disaster. Sears’ problems are piling up faster than I can answer them as the once-dominant retailer heads toward a possible liquidation.
What happened to the 24-hour cancellation policy, Expedia?
Every major airline has a 24-hour cancellation policy, but how to interpret those rules is not always clear. At least that’s what Yujeong Kim discovered when she found an extra charge from Expedia for an airline ticket — a charge the online agency insisted was “temporary.”
Here’s my very best holiday travel advice
Book early. Give yourself a little extra time at the airport or on the road. Prepare for bad weather. If you’ve read that obvious holiday travel advice once, you’ve probably read it a hundred times
What is a travel advisor and do you you need one?
When Peter Schwartz needs to book a trip, he doesn’t contact a travel agent. He calls a travel advisor.
This hotel is dedicated to improving service. This is why
How do you improve a hotel’s service? One answer comes from a boutique property in Honolulu, appropriately called the Hotel Renew.