Did this gate agent’s mistake ruin her vacation?
An airline gate agent made a mistake about Anita Tolani’s passport, resulting in her losing her hard-earned vacation to the Bahamas. At least, that’s what she claims.
Commentary
Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
What do travelers really want this year?
Honesty. Respect. And a little space. That’s all travelers want in 2019. Are they asking for too much?
Here’s how to avoid disaster repair scams
No sooner had the ice thawed from last winter’s ferocious storms than the disaster repair scams appeared like spring weeds. They promised a speedy and painless recovery but delivered little — or nothing.
Was this car rental insurance really mandatory? I want a refund!
Silvia Restelli rented a car from Dollar in Frankfurt. But when she arrived in Germany, her $213 bill became $723, thanks to two surprise insurance charges. Now she wants to know if this car rental insurance was mandatory and if not, can she get a refund?
My flight was canceled. Can I get a refund on the change fees?
When Mary Herring’s Thanksgiving flight was canceled, she assumed the change fee she had to pay was a misunderstanding between her and the airline.
It wasn’t.
Did he just get snagged in a car rental scam?
Did Tom Cunard just get snagged by a car rental scam? He wants to know after he reserved an Audi A4 through Hertz via Expedia. When he picked up the car in Edinburgh, Scotland, he discovered that the price had almost doubled from the original quote.
Help! WOW lost my luggage — and my claim
If I’ve seen Darcy Sansbury’s email once, I’ve seen it a thousand times. It’s a WOW lost luggage case — and by “WOW” I mean WOW Airlines, the discount Icelandic carrier. I also mean “Wow, I can’t believe I’m reading this again!”
Highway 1 is reopened. Here’s how to see it
Michelle Carlen knows about road blocks. She started her job as president of Central Coast Tourism Council at about the same time an enormous landslide closed part of the California Central Coast’s main tourist attraction, the iconic stretch of U.S. Highway 1 that winds along the coastline from Ventura to Santa Cruz.
She agreed to the flight schedule change. Now she wants a refund
How much is a flight schedule change worth? If you said $440, then maybe you’re familiar with Dineen and Ray Ebert’s case against Affordable Travel, a travel agency they recently used to book flights from Venice, Italy, to Dubrovnik, Croatia.
Want to learn a new language this year? These apps can help
My parents moved from New Jersey to Passau, Germany, when I was a toddler. After a few weeks of playing with the neighborhood kids, I spoke fluent, Bavarian-accented German. That’s probably not an option if you want to learn a new language before your next international trip, but there are some new ways to learn key words and phrases before your departure.