Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
What should you do if you check into a dangerous vacation rental? That’s the problem Shui-man Tong faced when she arrived in Lisbon and found her TripAdvisor rental in a deep freeze.It was early December, and the temperature inside the rental had plunged below 40 degrees. What happened next forced Tong to find alternate accommodations and ask TripAdvisor for a refund.
It’s the time of year when regular travelers come face to face with young partygoers trying to escape the cold. So what can you do to handle spring breakers?
Vanamali Tay got into a car accident when she visited San Francisco recently. She’d rented a car through Alamo and thought she had third-party liability protection. But she didn’t, and now she wants help with a $15,000 repair bill.
When Thomas Doran tried to buy travel insurance for his vacation to Ireland, the purchase failed three times. Or so he thought.
If you want to fix a travel problem, hang up the phone.The phone — by which I mean voice communication — puts travelers at a significant disadvantage when it comes to problem-solving. But there’s a notable exception, a time when you should pick up the phone and then maybe hang up. If you understand the difference, you’re well on your way to resolving almost any travel problem.
Cruise lines are continually trying to outdo each other with new onboard amenities such as rock climbing walls, zip lines and rollercoasters. But now there’s a new option to consider: specialty cruise insurance.
When Gil Gavins received an email about a Mitsubishi recall on his wife’s 2010 Lancer, he hoped the drive belt defect would be corrected quickly. It wasn’t.
Remember the unbelievable story of Nicole Scheufler, who saved hundreds of dollars on her insurance policy through an insuretech startup called Gabi? Well, it turns out that when you need to save money on car insurance, you can’t believe everything you read.
When Robert Petit changed his flight from San Francisco to London by a day — and received a confirmation from Delta Air Lines — he assumed he would be able to actually fly on that day. But a booking mistake sent him to the airport on the wrong day, and now he wants our advocacy team’s help.
When Rebecca Yonker found a two-for-one deal on Cedar Point amusement park tickets online, she jumped at the offer. For just $36, she could get two admissions to America’s Mecca of roller-coasters. That is, until she learned Groupon had made a mistake.Turns out, the offer was more like a one-for-one.
