This is how not to get Hertz car rental Five Star status
How do you get Hertz car rental Five Star status, and how do you make it stick? What can you do when you reach status, but the company won’t recognize it?
Advocacy
These tales are from our consumer advocacy files. If you’re a consumer with a problem with a company, you can contact us for help as well.
This Samsung dishwasher keeps breaking — can I get a refund now?
Jason Blanke’s Samsung dishwasher is less than three years old, but it’s ready for the junkyard. It’s leaky, it won’t run, and Blanke’s best efforts to fix the appliance have gone down the drain. But is he entitled to a refund?
Airbnb price change after booking: Can they charge more for fewer days?
Marcia Murphy expected a price change from Airbnb when she dropped one day from her weekend stay at a rental in Charlotte. And that’s exactly what she got. Airbnb charged her an extra $22. Wait, what? Why would you pay more for fewer days? The answer is: Airbnb math. (Also known as airline math.)
I booked a nonrefundable room at the Hampton Inn by accident. How do I fix it?
Carol Egan thought she was doing the right thing when she booked an expensive and nonrefundable room at a Hampton Inn. She wasn’t.
Can Amtrak leave them stranded and refuse their refund request? Yes, and here’s why.
Amtrak stranded a couple in a remote town just outside Glacier National Park and refused their refund request, too. Can they do that?
The fans on my Electrolux oven are noisy. Can I get a refund?
If the fans on your Electrolux oven are noisy, can you ask for a refund? And does the company have to give you one? That’s what Anne Chiapetta wants to know. So do I.
I took a seat downgrade to get home on time. Do I get a refund?
When American Airlines canceled Denise Medd’s flight from Punta Cana to Philadelphia, it quickly offered her a seat on another flight. But Medd and her husband accepted a seat downgrade from business class to economy. Should American refund the price difference between the seats?
If gift cards don’t expire, then what happened to mine?
Judy Lederer wants to use her $375 BedandBreakfast.com gift card to stay at a bed and breakfast in April. But the card’s no good, prompting Lederer and our advocacy team to wonder: If gift cards don’t expire, what happened to this one?