This is an NCL cruise bait and switch — or is it?
Eugenia Dupre is the victim of a Norwegian Cruise Lines (NCL) cruise bait and switch. She’s sure of it.
Advocacy
These tales are from our consumer advocacy files. If you’re a consumer with a problem with a company, you can contact us for help as well.
When you file an EC 261 claim, mind the asterisk
Jessie Chai’s EC 261 flight delay claim went nowhere, no matter whom she asked. And she asked everyone, including her airline, online agency, a third-party claims company, and me. Straight down the line, she received one of two responses — “no” or “no comment.”
Another canceled flight! Why won’t Expedia help?
Here’s a simple question: What is Expedia’s Total Protection Plan worth? If you ask Ruth Meyer, she’ll tell — not much.
How a crooked wheel created a pricey Alamo car rental problem
Scott Sewell didn’t think the crooked steering wheel on his rental car would affect his drive, but it did. It turns out misaligned steering can and will create a pricey Alamo car rental problem — one that only one person can fix.
No premium economy seats. Did her travel agent make a mistake?
Laura McNeill didn’t get premium economy seats from Miami to Rome. Did her travel agent make a mistake — or did she make an assumption she shouldn’t have? That’s the question we have to answer in today’s “no premium economy seats” case. And it won’t be easy.
Her yoga studio banned her. But what about that refund?
Susan Cote’s former yoga studio banned her and won’t refund her prepaid sessions. Is her money just gone?
The young driver fee made him furious. Will Dollar refund it?
Daniel Minton is one of us, which made his case difficult to advocate, let alone write. Actually, it’s his daughter’s story, and it involves a young driver fee imposed by Dollar Rent A Car — an unfair charge that he wanted our help reversing.
“They threw five grown women in their pajamas out on the streets of Boston”
Did the hotel leave five grown women to fend for themselves in their pajamas on the frigid streets of Boston?
Hackers stole my identity and Cruise Planners won’t help me
Picarella says he needs a name — specifically, the contact for the corporate headquarters of someone at Cruise Planners, a travel agency.
Can someone please help save Viviane Tran’s honeymoon?
Viviane Tran and her husband are flying from Washington to Tokyo on US Airways for their honeymoon in April.