These tales are from our consumer advocacy files. If you’re a consumer with a problem with a company, you can contact us for help as well.
Can a vacation rental host cancel your reservation and keep your money? Shannon Jenkins wants to know after her host decided to pocket the money she paid Vrbo for a four-day weekend in Sonoma’s Russian River Valley.
The pandemic created massive refund delays that are still affecting passengers today. So why are cruise refunds dragging on? And can you make them go faster?
Cristina Criado’s flight diverted to Panama City after a tragic accident closed the airport in Lima. Does American Airlines owe her a refund for her trip in vain — and if so, how much?
How does the PayPal dispute resolution system work? And when you try to dispute a fraudulent charge on your PayPal account and fail, how do you appeal a denial?
Travel companies can do almost anything they want when it comes to your loyalty points. But not with this reader’s Hilton points problem.
If your travel insurance claim is denied, try these insider strategies for a successful appeal. You may be able to get your money back.
When Nancy Allen lost her Apple AirPods on an American Airlines flight from London to Chicago, she thought they were gone forever. Allen didn’t discover that the $169 earbuds were missing until the day after she landed, by which time it seemed too late.
How do you get a refund from Ticketmaster? For Jennifer Hu and her husband, the answer is: You can’t.
Are portable concentrators are allowed on planes? One couple on a Viking Cruise found the answer the hard way: not necessarily.
Joslin Leasca’s kitchen cabinets are peeling, and she wants Home Depot customer service to refund the $17,822 she paid for them.
