Why the travel industry’s favorite new word is “no” – and what to do about it
The travel industry’s favorite new word seems to be “no.” Sergio Lopez knows that. So does Melanie Channick.
VACATION
Do I deserve a refund for this Sicilian vacation rental through VRBO?
What makes Sylvia Guarino’s case interesting isn’t that she had a disappointing stay at a vacation rental she booked through VRBO.
A shabby vacation rental and a missing refund
When Carol Swartz tries to check in to a condo in New Hampshire, she finds the unit in a state of disrepair. Now the site through which she booked the rental is refusing a refund, despite a written guarantee. Can it do that?
Is this a scam? A vacation package never received
The offer looked like an incredible bargain. For just $1,749, Judy Citko and her fiancé could fly from California to Florida and enjoy a three-day Caribbean “cruise and stay” package.