REFUND – Page 31 – Elliott Report

Her Delta Airlines ticket is nonrefundable and the airline wants to charge a change fee and fare differential to use the ticket next year.

I can’t walk, so how can I fly?

January 27, 2024June 27, 2014 by Christopher Elliott

$Geoff Shaughnessy’s has an airline math problem. After his flight is canceled, his airline only refunds a fraction of his fare.$

Airline math problem: Why won’t American refund my flight?

January 27, 2024June 6, 2014 by Christopher Elliott

Bob’s friend dies, he expects the airfare refund to be fast and problem-free. The money is lost between his airline and online travel agency.

His friend is gone and so is his airfare refund

January 26, 2024May 16, 2014 by Christopher Elliott

When Patricia's sister ends up in the ICU, she has to cancel her cruise. Royal Caribbean offers a full refund, but not United.

My sister is in the ICU – can United Airlines keep my money?

January 26, 2024May 2, 2014 by Christopher Elliott

Today's story of corporate intransigence comes to us courtesy of Royal Caribbean. At least it does if Kara McMonagle is to be believed.

Hey Royal Caribbean, where’s my refund?

January 26, 2024April 15, 2014 by Christopher Elliott

She missed her uncles' funeral. If Bonnie Kaster didn't know that an airline's published schedule is meaningless, she does now.

Missed my uncle’s funeral – how about a refund, American?

January 26, 2024April 14, 2014 by Christopher Elliott

If you think the airline industry doesn't do anything right. Brian Crummy had to pay for the same night twice at two different hotels.

Yes, airlines can do something right

January 26, 2024April 12, 2014 by Christopher Elliott

Air France is holding $2,400 of Daniel Jean-Jacques money for a fully refundable ticket. Why won't it surrender the money?

Where’s the refund for my Air France ticket?

April 7, 2025April 4, 2014 by Christopher Elliott

If you thought that reading the terms and conditions on your next travel purchase is enough to keep you out of trouble, meet Thomas Hanko.

A missing vacation refund mystery – and a troubling resolution

January 26, 2024March 30, 2014 by Christopher Elliott

Qadir's case like a slam-dunk when it crossed my desk recently. He'd paid $1,307 for two rooms, for a total of three nights at a hotel.

Case dismissed: Was there really no room at the inn?

January 26, 2024March 25, 2014 by Christopher Elliott

Ifti Qadir’s case against the Royal San Marco & Suites Hotel and Orbitz seemed like a slam-dunk when it crossed my desk recently. He’d paid $1,307 for two rooms, for a total of three nights.