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Elliott Report

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passenger rights

Dianne Ness and her husband were stunned when Delta Air Lines rescheduled their upcoming flight from Boston to Phoenix by 9 ½ hours. 

Delta Air Lines rescheduled my flight by 9 1/2 hours. Do I have to accept this ticket?

September 13, 2024April 15, 2024 by Christopher Elliott

Dianne Ness and her husband were stunned when Delta Air Lines rescheduled their upcoming flight from Boston to Phoenix by 9 ½ hours. 

Categories Advocacy
Your next flight may get an upgrade. No, not as in a bigger seat in the front of the cabin. It's bigger than that -- much bigger.

Is air travel getting better? Here are the surprising reasons it is

August 2, 2024March 2, 2024 by Christopher Elliott

Your next flight may get an upgrade.
No, not as in a bigger seat in the front of the cabin. It’s bigger than that — much bigger.

Categories On Travel
Lillian Kohler faced losing $36,000 after Vantage Travel's bankruptcy. Unlike others, she discovered a potential path to a refund. This story explores the complexities of cruise line bankruptcies and offers insights on protecting your travel investments, highlighting the crucial role of consumer advocacy in navigating these turbulent situations.

Will she get a $36,000 refund for her canceled Vantage Travel cruise?

January 16, 2024January 15, 2024 by Christopher Elliott

Lillian Kohler never imagined she’d get stiffed for $36,000 by a supposedly reputable cruise company like Vantage Travel. 

Categories Advocacy
Airline mergers often lead to higher fares and reduced service quality. As major carriers like Alaska and Hawaiian Airlines consider merging, passengers like Eloisa Hife express deep concerns. With the government stepping in and consumer groups rallying, there's a growing call for public action to protect competition and consumer rights.

Yes, you can stop these airline mergers. Here’s how

January 7, 2024December 23, 2023 by Christopher Elliott

Want to block the latest airline mergers? Here’s how your voice can challenge the turbulence of airline mergers and protect passenger rights.

Categories Advocacy, Featured
Discover how to handle the 'delay rage,' by understanding your passenger rights and utilizing coping strategies during flight delays. Explore the bigger issue of airline accountability and potential government regulation to improve the air travel experience.

Don’t become a victim of delay rage this summer. Here’s how.

July 15, 2024July 23, 2023 by Christopher Elliott

If the click of the public announcement system in the boarding area is all it takes to make your heart skip a beat, maybe you’re susceptible to this summer’s travel epidemic: delay rage. 

Categories Airline Problems, On Travel
On a recent flight from Phoenix to London, Gerri Hether found herself seated next to an overweight passenger -- so overweight that he couldn't fit into his seat. 

Do overweight passengers deserve a bigger seat on a plane?

July 15, 2024July 15, 2023 by Christopher Elliott

On a recent flight from Phoenix to London, Gerri Hether found herself seated next to an overweight passenger — so overweight that he couldn’t fit into his seat. 

Categories Airline Problems, Featured, On Travel
Should you recline your airline seat? The passenger sitting in front of me on a recent flight never bothered asking. Shortly after takeoff, he just lurched backward. No warning.

Should you recline your airline seat? No, and here’s why

December 22, 2024May 28, 2023 by Christopher Elliott

Should you recline your airline seat? The passenger sitting in front of me on a recent flight never bothered asking. Shortly after takeoff, he just lurched backward. No warning.

Categories Featured, On Travel
May Youngclaus has been waiting months for a refund from American Queen Voyages. Find out what she should do next.

Where’s my refund from American Queen Voyages? They promised to send it months ago

September 13, 2024May 23, 2023 by Christopher Elliott

May Youngclaus has been waiting months for a refund from American Queen Voyages. Is her money lost at sea?

Categories Featured, Problem Solved
The dust has almost settled from United Airlines’ infamous passenger-expulsion, travelers are left with important unanswered questions

What all the recent United Airlines headlines may mean for travelers

February 1, 2024May 1, 2017 by Christopher Elliott

Now that the dust has almost settled from United Airlines’ infamous passenger-expulsion incident, travelers are left with several important and largely unanswered questions about how this kerfuffle will change air travel — if it does at all.

Categories Commentary
Sirj and a friend were scheduled to fly from Estonia to Berlin on Air Baltic. They had booked their airline tickets through Expedia.

What would you do? No refund for a canceled Air Baltic flight

January 19, 2024February 10, 2011 by Christopher Elliott

irje Viise and a friend were scheduled to fly from Tallinn, Estonia to Berlin by way of Riga on Air Baltic. They had booked their airline tickets through Expedia. But something happened between Estonia’s capital and Germany.

Categories Commentary
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