William Farrer thought he’d booked two rooms at the Hyatt Regency in New Orleans directly through the hotel’s website. Minutes later, he discovered he’d actually paid $3,228 to a third-party booking site — and the reservation was suddenly “nonrefundable.”
Dollar doesn’t have the rental car Beth Bonness reserved in Atlanta, but that’s not stopping it from charging her $82. Can it do that? And how does she get a refund?
Julie Schumer’s return flight gets canceled during the Southwest Airlines meltdown in December. Southwest sends the money to her cruise line, but her cruise line won’t refund her. What’s going on?
When Mary Lou Hartline buys an American Airlines ticket, she inadvertently pays extra for priority boarding instead of checked bags. Can she undo the mistake?
Vivian Mello’s vacation rental in Maui is uninhabitable. So why won’t Booking.com refund her money?
Roland Tognazzini pushes the wrong key when he reserves a room through Expedia and ends up with nine extra unwanted rooms. They’re nonrefundable. Is there any way to fix the error?
Vicki Berkus wants to know how nonrefundable “nonrefundable” airline and cruise tickets really are.
Actually, so do I.
Meryl Lee Seewald thought she was booking just one night at the Holiday Inn Miami International Airport. Instead, she booked eight.
