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merger

After a merger, Victoria Broer lost key-holding service at her Denver airport parking lot. Can companies change policies post-payment? Know your rights and next steps

I paid for unlimited airport parking. Then the company changed its rules.

September 1, 2025 by Christopher Elliott

Victoria Broer has parked her family van at USAirport Parking near Denver International Airport for a decade. The company held her keys for her in its office, and she felt safe — so safe that she paid $1,825 every year for unlimited parking privileges.

Categories Advocacy
Two cheers for all those airline mergers. When I think about the benefits of airline mergers, I'm reminded of Karen Griffin's story.

Two cheers for all those airline mergers

January 28, 2024August 23, 2014 by Christopher Elliott

Two cheers for all those airline mergers. When I think about the benefits of airline mergers, I’m reminded of Karen Griffin’s story.

Categories Commentary
Any day now, the U.S. Department of Justice will approve the merger between American Airlines and US Airways.

Why merging American Airlines with US Airways is a terrible idea

May 24, 2024July 20, 2013 by Christopher Elliott

Any day now, the U.S. Department of Justice will approve the merger between American Airlines and US Airways.

Categories Commentary
The proposed merger between American Airlines and US Airways may not be a done deal, even if almost everyone is behaving as if it were.

Should this airline merger be allowed to fly?

January 23, 2024June 2, 2013 by Christopher Elliott

The proposed merger between American Airlines and US Airways may not be a done deal, even if almost everyone is behaving as if it were.

Categories The Navigator
The long-rumored merger between American Airlines and US Airways appeared to move a step closer early this month.

Is an American – US Airways merger good for air travelers?

January 22, 2024January 13, 2013 by Christopher Elliott

… Read more

Categories The Navigator
It's hard to find anyone who likes the new United Airlines. Even at United Airlines. Can it fix itself? Can it do better?

Can United Airlines fix itself?

November 29, 2023August 14, 2012 by Christopher Elliott

It’s hard to find anyone who likes the new United Airlines. Even at United Airlines.

Categories Commentary
The emergency operations center at United Airlines’ new headquarters in Chicago’s Willis Tower looks like an average conference room.

5 fascinating facts about the new United Airlines

January 22, 2024August 4, 2012 by Christopher Elliott

This is the emergency operations center at United Airlines’ new headquarters in Chicago’s Willis Tower. Looks like an average conference room, doesn’t it?

Categories Commentary
If it happens, the expected union of US Airways and American Airlines could be one of the last big legacy airline mergers.

Would a US Airways-American Airlines merger be good for travelers?

January 22, 2024May 4, 2012 by Christopher Elliott

If it happens, the expected union of US Airways and American Airlines could be one of the last big legacy airline mergers. Maybe even the last one.

Categories Commentary, The Navigator

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