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HERTZ

Why did Hertz charge this customer an extra $72

Hertz charged me an extra $72. Can I get a refund?

January 31, 2024February 23, 2018 by Christopher Elliott

Nancy Caruso’s AAA travel agent quotes her a $386 rate for a rental car. So why does Hertz charge her an extra $72? And why won’t AAA refund the extra money she had to pay?

Categories The Travel Troubleshooter

On a hike through Utah’s ‘Mighty Five,’ the rocks are surreal but the anvils are imaginary

July 18, 2023November 18, 2017 by Christopher Elliott

The mere mention of their names evokes images of Technicolor desertscapes, vermilion cliffs and vivid sunsets. They are Utah’s “Mighty Five” national parks.

Categories Destinations

Happy trails (and a pumpkin or two) off the beaten path in Arizona

February 1, 2024October 28, 2017 by Christopher Elliott

With its iconic painted deserts and vast, seemingly endless roads, Arizona is the ultimate off-the-beaten-path destination. But visit the Grand Canyon state during the off-season, when all the visitors have gone home, and it’s a special kind of quiet.

Categories Destinations

Do I have to pay this late car rental damage claim?

December 4, 2015 by Christopher Elliott

Shawna Amella gets a bill from Hertz more than a year after her rental, even though the car she damaged has already been fixed. Does she still have to pay?

Read more

Categories The Travel Troubleshooter
Jack thought the $430 rate for his European car rental from Hertz covered everything. Except for one teensy surcharge.

Did we neglect to mention the $651 drop-off fee?

February 5, 2024November 6, 2015 by Christopher Elliott

Jack thought the $430 rate for his European car rental from Hertz covered everything. Except for one teensy surcharge.

Categories Commentary

What’s this $50 ‘other’ charge on my rental car invoice?

February 5, 2024November 6, 2015 by Christopher Elliott

Recently received a $50 “other” charge when I rented a car. Trying to find out why the charge, I received no reply from Hertz.

Categories The Travel Troubleshooter
Deborah Gray's rental car broke down and she wants her money back. Hertz won't pay her. She'd like me to encourage the company to reconsider.

I want a full refund for my broken down rental car

January 29, 2024November 24, 2014 by Christopher Elliott

Deborah Gray’s rental car broke down and she wants her money back. Hertz won’t pay her. She’d like me to encourage the company to reconsider.

Categories Should I Take The Case?
Returns Hertz rental car an hour late and is billed an extra $134 for it. Is this a misunderstanding between Hotwire

Charged an extra $134 for my rental car because I’m an hour late

January 29, 2024November 14, 2014 by Christopher Elliott

Returns Hertz rental car an hour late and is billed an extra $134 for it. Is this a misunderstanding between Hotwire

Categories The Travel Troubleshooter
Brendon Taketa is broadsided by a damage claim two months after he returns his car rental. Is the bill legit?

Is this car rental damage claim for real?

January 27, 2024August 8, 2014 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
There's damage to the rental car, at least according to Hertz. But is the car in the photo the same one she rented?

Broadsided by a Hertz rental car damage claim

January 30, 2025June 13, 2014 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
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