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EU 261

If I've seen Lee Wendkos's case once, I've seen it a hundred times. Delayed on his way to Europe, he tried to invoke EU 261.

The American way of following European consumer protection laws

February 2, 2024April 7, 2015 by Christopher Elliott

If I’ve seen Lee Wendkos’s case once, I’ve seen it a hundred times. Delayed on his way to Europe, he tried to invoke EU 261.

Categories Case Dismissed
Jane Berryman was supposed to fly from Dubrovnik, Croatia, to Tirana, Albania, via Rome. At least that's what her itinerary said.

I wasn’t “protected” on my flight to Tirana — should my travel agent pay?

January 29, 2024November 17, 2014 by Christopher Elliott

Jane Berryman was supposed to fly from Dubrovnik, Croatia, to Tirana, Albania, via Rome. At least that’s what her itinerary said.

Categories Should I Take The Case?
To get an idea how much airlines hate the 24-hour rule, consider recent attempted ticket purchase on XL Airways.

Flags and other funny ways around the 24-hour rule

January 27, 2024August 20, 2014 by Christopher Elliott

… Read more

Categories Case Dismissed
Neil Kyle is bumped from an Alitalia flight and then given the runaround when he asks for compensation under Europe’s law.

Delayed on Alitalia, but where’s my check?

January 27, 2024July 18, 2014 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
Paul Kivett’s plane broke down twice before it could take off from Chicago this summer. He arrived in Paris almost five hours late.

Should a European law protect American air travelers?

January 22, 2024September 15, 2012 by Christopher Elliott

Paul Kivett’s plane broke down twice before it could take off from Chicago this summer. He arrived in Paris almost five hours late.

Categories The Navigator
The passenger experienced multiple flight delays and cancellations due to an electrical problem and weather, leading to lodging expenses.

What’s the real reason for my flight delay?

January 22, 2024March 30, 2012 by Christopher Elliott

David Ludt’s flight to Strasbourg is delayed because of a mechanical problem and then canceled because of weather. Now Air France is refusing his ticket refund request. Is he out of luck?

Categories The Travel Troubleshooter
Kristen Hoyle just had one of those flights that give the airline industry an awful reputation. She wants something for the trouble.

Canceled, confused, contaminated — and then ripped off

October 27, 2024March 6, 2012 by Christopher Elliott

Kristen Hoyle just had one of those flights that give the airline industry an awful reputation.

Categories Commentary
Timothy Delaney's Emirates flight from London to Dubai was canceled after a de-icer accidentally rammed his jet.

What would you do? My airline owes me €600 but all I’m getting is excuses

January 20, 2024March 3, 2011 by Christopher Elliott

Timothy Delaney was on his way to his mother-in-law’s funeral in Addis Ababa when he encountered an unexpected delay: His Emirates flight from London to Dubai was canceled after a de-icer accidentally rammed his jet.

Categories Commentary
Sirj and a friend were scheduled to fly from Estonia to Berlin on Air Baltic. They had booked their airline tickets through Expedia.

What would you do? No refund for a canceled Air Baltic flight

January 19, 2024February 10, 2011 by Christopher Elliott

irje Viise and a friend were scheduled to fly from Tallinn, Estonia to Berlin by way of Riga on Air Baltic. They had booked their airline tickets through Expedia. But something happened between Estonia’s capital and Germany.

Categories Commentary
His airline, KLM, put him on the next available flight and upgraded him, it didn't offer him any financial compensation for the delays.

Is this enough compensation? A $150 voucher for denied boarding in Bremen

January 19, 2024December 21, 2010 by Christopher Elliott

Ted Oehlerking’s flight from Bremen, German, to Seattle, via Amsterdam was canceled all the way down the line. Although his airline, KLM, put him on the next available flight and upgraded him, it didn’t offer him any financial compensation for the delays.

Categories Commentary
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