CRACKED WINDSHIELD – Elliott Report

When Cameron Colletti returned her rental car to Thrifty in Tulsa, Okla., a customer service representative gave her bad news: She'd put a chip in the windshield of her car.

A bizarre Thrifty car rental damage bribe: $35 to make this chipped windshield go away!

May 29, 2024May 27, 2024 by Christopher Elliott

When Cameron Colletti returned her rental car to Thrifty in Tulsa, Okla., a customer service representative gave her bad news: She’d put a chip in the windshield of her car.

Avis billed one of its customers $573 for damaging a windshield. But there was no damage to the windshield. What should he do?

Windshield damage on my Avis rental! Do I have to pay $573?

April 9, 2024April 8, 2024 by Christopher Elliott

Avis billed one of its customers $573 for damaging a windshield. But there was no damage to the windshield. What should he do?

Oh, I know, I sound like a broken record by now, but consider what happened to David Balovich when he rented a car through Alamo

Is the car rental industry’s damage claims process fair to travelers?

January 22, 2024August 9, 2012 by Christopher Elliott

Always, always, always take pictures of your rental car.