CANCELLATION FEE – Elliott Report

Scott Rosenblatt canceled an Uber Eats order within 30 seconds but was slapped with a cancellation fee—even though the restaurant hadn’t started preparing his food. After Uber refused a refund, he disputed the charge with his credit card company… and won. Uber retaliated by blocking his account indefinitely. Consumer advocate Christopher Elliott stepped in, exposing Uber’s harsh policy of banning users who win chargebacks. Following advocacy, Uber quietly reinstated Scott’s account but ignored questions about its flawed system. A stark warning: Disputing charges with gig platforms can backfire, leaving customers locked out of essential services.

Banned by Uber after I won my credit card dispute — can you help?

May 17, 2025May 16, 2025 by Christopher Elliott

Scott Rosenblatt canceled his Uber Eats order but still had to pay for it. Now Uber is blocking his account. Can he get them to drop the charges and unfreeze his account?

When Robertann Usher's home security company merges with ADT, he discovers he has a five-year contract with a higher price. Getting out will cost him $527. Is that legal?

I want to cancel my ADT contract. Can I get out of this $527 fee?

January 19, 2024June 20, 2023 by Christopher Elliott

When Robertann Usher’s home security company merges with ADT, he discovers he has a five-year contract with a higher price. Getting out will cost him $527. Is that legal?

When Robert Williams cancels his reservation at a Sleep Inn through Travelocity, he receives a verification -- but no money. What gives?

I canceled my reservation for a full refund — so why did Sleep-Inn charge me $400?

February 1, 2024October 27, 2017 by Christopher Elliott

When Robert Williams cancels his reservation at a Sleep Inn through Travelocity, he receives a verification — but no money. What gives?

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CenturyLink couldn’t connect, so why do I have to pay a $200 cancellation fee?

February 1, 2024June 22, 2017 by Christopher Elliott

When Matthew Scott cancels his CenturyLink account, the company tries to charge him a $200 cancellation fee. After all he’s been through, he thinks that’s too much. Is he right?

Kalevi Ruuska contacted me with an urgent problem recently. One of his friends was being asked to pay an odd cancelation fee.

Airline declines credit card, then hires collection agency to extract $510 “cancellation” fee

January 19, 2024September 1, 2010 by Christopher Elliott

Kalevi Ruuska contacted me with an urgent problem recently. One of his friends was being asked to pay an odd cancellation fee by Air Berlin, and would not take “no” for an answer. The airline had hired a collection agency to pursue its claim.