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Elliott Report

Elliott Report

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BUSINESS CLASS

Airline promised a full refund due to a strike but withheld a significant amount. How to fight for the full refund you were guaranteed.

Aer Lingus promised me a full refund after a threatened strike. Where is it?

September 17, 2025 by Christopher Elliott

When a strike threatens Martha Rhine’s trip to Dublin, Aer Lingus offers her a full refund for her business class ticket. But she gets only a portion of her ticket back. What’s going on, and how can she get the rest back?

Categories The Travel Troubleshooter
The flight between Doha, Qatar, and Auckland, New Zealand, is one of the longest in the world -- a seemingly never-ending journey that crosses 10 time zones in 16 hours.

In for the long haul? Here’s how to choose the right airline.

April 26, 2025March 30, 2025 by Christopher Elliott

Long-haul flights can be exhausting. How do you choose the right airline for the journey? Here are a few pro strategies.

Categories On Travel
Are airlines allowed to downgrade you from business class to economy? And if they do, what do they owe you?

Downgraded from business class to economy on KLM. But they messed with the wrong passengers!

December 30, 2024June 17, 2024 by Christopher Elliott

Are airlines allowed to downgrade you from business class to economy? And if they do, what do they owe you?

Categories Advocacy
Steve Feiertag's journey from Palm Beach to Reykjavik takes an unexpected turn when Chase Ultimate Rewards mistakenly downgrades and cancels his business class flights. Facing a loss of $5,000 and left without assistance, Feiertag turns to Christopher Elliott, a consumer advocate, in a desperate attempt to salvage his travel plans.

Help! Chase Ultimate Rewards downgraded my flight — and then canceled it

January 6, 2025January 9, 2024 by Christopher Elliott

Steve Feiertag’s flights from Palm Beach to Reykjavik are messed up, but Chase Ultimate Rewards won’t help him fix them. Is he about to lose $5,000?

Categories The Travel Troubleshooter
Ellen LaGow gets downgraded on a Lufthansa flight. The airline promises her a refund for her business class tickets. But it's been five months and there's still nothing in her account.

Downgraded on a Lufthansa flight. Where’s my business class refund?

February 20, 2025May 19, 2023 by Christopher Elliott

Ellen LaGow and her husband face an inconvenient situation when their return flight from Prague to Denver gets canceled because of a Lufthansa strike. Though they had upgraded to business class, they’re unable to enjoy the same comfort when they rebook on a United flight the next day. Can they get a refund of the fare difference?

Categories Problem Solved
Daniel Onn books a business class ticket on Amtrak. Then the rail carrier removes the business class car. Does it owe him anything?

Does Amtrak owe me anything for a forced downgrade?

January 19, 2024March 29, 2023 by Christopher Elliott

Daniel Onn books a business class ticket on Amtrak. Then the rail carrier removes the business class car. Does it owe him anything?

Categories The Travel Troubleshooter

Downgraded on my Priceline flight

July 24, 2024September 4, 2015 by Christopher Elliott

Douglas thought he lucked out when he scored two business class tickets to Paris for just $1,400 each. Now Priceline has bad news for him.

Categories The Travel Troubleshooter
When John Banister's bid for an upgrade on Aer Lingus is successful, he thinks he'll be flying home in style. He's half right.

I bid on a business-class seat on Aer Lingus, but I only got half of one

September 5, 2024December 12, 2014 by Christopher Elliott

When John Banister’s bid for an upgrade on Aer Lingus is successful, he thinks he’ll be flying home in style. He’s half right.

Categories The Travel Troubleshooter
Brian Lee and Alisha Singh were looking forward to their Air France flight the same way all of us used to anticipate flying.

Air France offered us an upgrade — then it didn’t

January 22, 2024May 3, 2012 by Christopher Elliott

Brian Lee and Alisha Singh were looking forward to their Air France flight the same way all of us used to anticipate flying, and a few of us still do.

Categories Commentary
What does your airline owe you if your flight is delayed? Airline T & Cs those difficult contracts of carriages are often unclear.

Is this enough compensation? A mechanical flight delay, an automatic mileage credit

January 20, 2024March 15, 2011 by Christopher Elliott

What does your airline owe you when your flight is delayed?

Categories Commentary

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