ADVICE – Elliott Report

Why are passengers acting so badly? And what can you do if you're seated next to an entitled passenger?

Why are airline passengers so entitled and inconsiderate?

April 26, 2025April 6, 2025 by Christopher Elliott

Why are passengers acting so badly? And what can you do if you’re seated next to an entitled passenger?

Unconventional Thanksgiving travel advice.

I never thought I’d give this Thanksgiving travel advice

November 29, 2024November 26, 2024 by Christopher Elliott

I’ve covered every Thanksgiving for the last three decades as a travel journalist. But this holiday is different — and it’s made me offer Thanksgiving travel advice I never expected.

Traveling recently? You're not alone if you've encountered laughably bad customer service. I lost my credit card last week, and my bank botched the replacement, sending it to the wrong address. Now, I'm stuck on endless calls with unhelpful representatives. The travel industry isn't faring any better, with record complaints and declining service quality. Airlines, car rentals, and hotels are scoring low in customer satisfaction. As travel booms, companies are taking customers for granted. Learn why this is happening and what you can do to manage the situation effectively.

Want better customer service when you travel? You must be joking

January 13, 2025August 18, 2024 by Christopher Elliott

If you think customer service is a joke, you’ve probably been traveling recently.