Problem Solved
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
Wait a minute, these National Geographic CDs are obsolete!
When Sean Corcoran’s CD collection becomes obsolete, he turns to National Geographic for help. You’ll never guess what they said.
A surprise $40 charge from Comcast
When Antonia Balazs has a service problem with Comcast, it tries to sell her a pricey “service” contract. Is that a fair resolution?
Hey, those aren’t the seats I bought on Ticketmaster – are they?
Michael Seldin’s concert tickets were not what he expected. Is Ticketmaster to blame?
Before you demand a refund, check your bank statement
Where’s Dannielle Beasley-Bundy’s refund from DirecTV? Is the check really “in the mail”?
What they don’t want you to know can hurt you
For several years, I’ve operated a customer service wiki, an underground website which contains the names, emails and addresses of company executives who can help consumers like you.