I need out of this Sprint customer service nightmare
Sprint offers to lower Kenneth Lynch’s phone bill but then pulls a fast one when his wife tries to upgrade her phone. Will the carrier go back on its word?
Problem Solved
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
Help! My Target gift card is zeroed out
When Joanna Lee’s Target gift card is suddenly worthless, is there any way to recover the missing money? Perhaps.
Home Depot forgot to load my dishwasher on the delivery truck. Can you help?
Where’s Kelly Prescott’s dishwasher, and why won’t Home Depot and its subcontractor deliver it? Also, will the company ever compensate her for three missed deliveries? Find out.
Why won’t North American Moving Company deliver my belongings?
After a difficult relocation from Georgia to Pennsylvania, Lori Nelson’s moving company won’t deliver her belongings. What can she do to shake things loose?
A $2,500 MasterCard billing error! Is the cardholder out of luck?
While on a tour of the Arab market in Jerusalem, Jonathan Rosen pays for lunch using his MasterCard. But instead of a charge for about $20, he gets a bill for $2,500. Why won’t his credit card issuer reverse the charges?
These “free” $200 Best Buy credits are way too expensive
Peter Bowers has a problem with his Best Buy credits, and there’s no point calling the Geek Squad. Is this voucher case fixable?
Why is the Grand Hyatt refusing to refund her Broadway tickets?
After Mary Quintal cancels her visit to New York, the hotel concierge at the Grand Hyatt promises to refund her Broadway tickets. But the refund never comes, and it looks like her hotel plans to keep her money. Now what?
I returned two iPhones. So where is my AT&T refund?
Sudhakar Paruchuri returns two new iPhones to AT&T, but now the company is refusing to refund his purchase. Is there anything he can do to get his money back?
His Kenmore washing machine glass shattered. Now what?
When the top of Joseph Hill’s new Kenmore washing machine shatters into a thousand pieces, he calls Sears for help. And waits. And waits. Will his appliance ever get fixed?