Can this trip be saved? Stranded 12 hours on the tarmac after earthquake
Not all of the survivor stories coming out of Japan in the wake of the tragic earthquake involve tsunamis or exploding nuclear reactors.
Commentary
Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
You said it: Virgin America is “thinking outside the box”
I’ve written about Virgin America several times in the recent past, and have even had a chance to fly with it.
Do horses zipline? How we discovered the answer on Maui
Horses aren’t the first thing that comes to mind when you think of Hawaii. Palm trees. Pineapple plantations. Luau. Hula, maybe.
Who has the worst fees in the travel industry? Here’s the surprise answer
Will the industry with the worst fees please stand up and take a bow?
Ridiculous or not? When a “fuel surcharge” costs more than an airline ticket
When Walter Nissen signed up for a British Airways Chase Visa card recently, he though he’d be jetting off to London after earning just 50,000 miles.
Is this enough compensation? A $300 refund for an oil-soaked vacation
Fort Morgan, Ala., is a quiet Gulf Coast resort known for its sparkling white sand beaches. Well, usually.
Can this trip be saved? My airline tickets were canceled against my will
As far as most airlines are concerned, if you cancel your tickets, your options are pretty simple: You have a year to use them. Or you can let the credit expire, and it keeps your money.
The American way to handle a mechanical delay — or not
Cabin lights abruptly flashed on. But that didn’t wake me up. It was the captain’s announcement that jarred me to alertness.
What would you do? Where’s my $7,369 refund for a canceled flight?
Taking your money is a lightning-fast procedure for an airline (indeed, for any business accepting credit cards). A minute after you’ve pushed the “buy” button, your credit card account is debited.