“Their bait-and-switch tactics count on us having a short memory”
One question remains after trying — and failing — to mediate Gregory Bergman’s case with Hotwire: Why do we keep falling for it?
Commentary
Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
What to do when your airline tells you to shut up
Ryan Ludtke’s family vacation in Fort Myers, Fla., ended on a bad note when they flew back to Chicago on Spirit Airlines.
A stolen West Point class ring, and all I get from my hotel is an excuse?
There’s been a lot of talk about stolen property in hotels — see last week’s story on the safe removed from a Radisson room — and today’s case presents us with a similar problem.
The inn’s owners are out — why won’t they waive my cancellation penalty?
Here’s a case I’ve been mulling for a few days. It involves a highly-rated bed and breakfast, a loyal customer and an unwelcome change.
What happened to the great American road trip?
It happened just after sunrise a few weeks ago, as we navigated a narrow two-lane highway between Santa Fe and Santa Rosa, N.M., in our family sedan.
Where does the clever hotel wordplay cross the line?
The surcharged seemed like nothing to Andy Fixman — a “trivial amount” he says. But it meant everything to him.
Worst upgrade ever — how about a refund?
It’s a six-hour flight from Honolulu to Phoenix, so when a US Airways agent offered Blair Fell an upgrade to first class for just $350, he jumped at the opportunity.
Their valuables disappeared from the hotel safe — and so did the hotel safe
How safe is the safe in your hotel room? If you’re Steve DeLucia, not as safe as you think.
The truth about TSAs lines — and lies
PR disasters are nothing new to America’s least-loved federal agency. But after a particularly bad week, it’s worth paying attention to how the agency reacts when things go horribly wrong.