Commentary
Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
Help, they canceled all of my Travelzoo vouchers
Christina Conte’s mother tries to cancel a voucher she bought through Travelzoo, but the company refunds all of them. Now it won’t reinstate them, despite repeated calls to the company. What can she do?
Is Glenn Monroe’s bed and breakfast really a “horrible” place? Let’s ask TripAdvisor
Glenn Monroe and his wife own the Westbrook Inn, in Connecticut, which he describes as the “perfect” place to “step back in time to the romantic Victorian era.”
Oh no! I bought the laptop from hell at Best Buy
Giovanna Bettoli’s laptop computer shuts down randomly. It’s been sent back to the manufacturer multiple times, but it’s still not working. Now her warranty is almst at its end. Can this PC be saved?
Whose responsibility are those unaccompanied minors?
Christina Welsch is young, dresses conservatively, and is usually alone when she flies.
5 things you should never say to a TSA screener
It happened to Ann Holley again last week. As she passed through the security checkpoint at Atlanta’s busy airport, she asked a TSA agent to “opt out” of being screened by a full-body scanner.
Should travel companies be allowed to practice age discrimination?
Gordon White is 79. Kevin Chang is 24. Both recently tried to rent cars but ran into trouble because of their age.
So you canceled your hotel reservation — prove it!
When Michele Buescher reserved a room at the Super 8 property in Frankfort, Ind., through Priceline, she knew she had a limited time to cancel her stay.
Can United Airlines fix itself?
It’s hard to find anyone who likes the new United Airlines. Even at United Airlines.
Her plans changed, but now her travel agent wants her to pay up
Any day now, I’m expecting a call from Heather Barksdale’s travel agent. That’s because she owes the agency for a plane ticket to Europe — or at least, that’s what they claim.