Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
You don’t have to read the 59-page congressional report on the Transportation Security Administration’s shortcomings, released on the 11th anniversary of 9/11, to conclude the agency has “become its own worst enemy.”
When Brad Walters checks in for his flight from Singapore to Manila, he’s told he needs to repurchase one of his flight segments. He’s trying to get a refund for the unused ticket, but months after he traveled, there’s no sign of his money.
When Stacy Mills rented a car from Alamo recently, she says the vehicle had “several minor scratches” on the front right door of the vehicle. Although she tried to report the damage, an employee waved her off, telling her not to worry.
When Kacy Thompson’s home burns to the ground, she asks her phone company for help with her account. Instead, it sends her form emails. Is there a way to get someone there to listen?
To the airline apologists who rushed to the defense of an industry that lies by pretending other companies’ products are its own — a dirty trick called “codesharing” — I have just one thing to say: meet Lisa Waters.
Haijun Shan’s camera is missing — forcibly gate-checked on a recent flight. The camera isn’t covered under the airline’s contract. Is Shan out of luck?
Steve Rabin’s name might be familiar to some of you, especially if you’re active in the comments. He’s a faithful reader of this site who turned to me for help a few weeks ago after he booked a room at the Best Western in Pasadena.
Jeanne Bowyer’s bank account is awash in fees, and her bank won’t stop them. Why can’t Wells Fargo help her?
When Virginia Vail made a reservation at the Yosemite Lodge at the Falls last month through a website called National Park Reservations, she assumed the $252 room rate would be the price she actually paid. She also thought she was dealing with the U.S. National Park Service, as the name of the website implied.
